Shala Prim
Jeffersonville,IN
Summary
Dynamic retail professional with proven expertise in merchandising, planogram execution, and team leadership. Demonstrated ability to implement effective policies and guidelines that enhance staff performance and satisfaction. Strong problem-solving skills complemented by exceptional relationship-building and multitasking capabilities. Committed to driving results in fast-paced environments through strategic decision-making and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Circle K
Charlestown, IN
10.2024 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations, including scheduling shifts and assigning duties.
Merchandising Team Lead
Anderson Merchandising
Louisville, KY
12.2023 - 10.2024
- Maintained strong relationships with various store management teams to enhance collaboration.
- Conducted weekly project reports, increasing weekly project completion by 10%.
- Created functional electronic displays for store remodels to improve customer engagement.
- Achieved 98% activity completion rate across multiple retail stores.
Catering Specialist
City BBQ
Louisville, KY
06.2023 - 10.2024
- Achieved five awards for exceptional service quality and exceeding customer expectations.
- Recognized by HR and Headquarters for exemplary customer communication and meticulous attention to detail.
- Created visually appealing buffet displays and food presentations.
- Set up tables with decorations before guests arrive at each event.
- Cleaned up after each event by breaking down tables, washing dishes, sweeping floors, and disposing of trash properly.
- Monitored food temperatures throughout the cooking process to ensure safe consumption.
Assistant Manager
Serv-U-Success
Louisville, KY
02.2021 - 02.2023
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Training, Onboarding Operations Specialist III
Amazon Imaging Services
Jeffersonville, IN
11.2013 - 03.2020
- Implemented workflow improvements, achieving annual savings of $25,000 in production hours.
- Attended multiple Kaizen events to develop efficient workflows for new projects.
- Collaborated with 20 vendors to ensure high-quality images for website representation.
- Maintained inventory levels to support timely launches of special promotions with accurate product images.
- Established a sampling process with vendors to expedite product launches before shipping availability.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Led Amazon Cares team for four consecutive years, planning and executing events and fundraisers.
Education
G.E.D - General Studies
Lane Community College
Eugene, OR01.1997
Skills
- Time management
- Customer service
- Employee training
- Conflict resolution
- Workflow optimization
- Communication skills
- Leadership
Personal Information
Title: ASSISTANT MANAGER
Certification
- Productive Leadership October 2023
- Creating Positive Conversations with Challenging Customers August 2020
- Managing Customer Expectations August 2020
- Unconscious Bias August 2020
Timeline
Assistant Manager
Circle K
10.2024 - Current
Merchandising Team Lead
Anderson Merchandising
12.2023 - 10.2024
Catering Specialist
City BBQ
06.2023 - 10.2024
Assistant Manager
Serv-U-Success
02.2021 - 02.2023
Training, Onboarding Operations Specialist III
Amazon Imaging Services
11.2013 - 03.2020
G.E.D - General Studies
Lane Community College
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