Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Work Authorization
Personal Information
Timeline
CustomerServiceRepresentative
Shala Scarlato

Shala Scarlato

Mineral Wells,TX

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Full Time Student

Tarleton State University
08.2020 - Current
  • Working towards a Major in English, with a double Minor in History and Psychology.
  • Graduate with a Bachelors of Arts in May, 2024
  • Will apply for my Graduate degree at Tarleton.
  • Worked in team environment to maintain high levels of productivity.

Community Outreach Specialist

Crown Dental
09.2019 - 10.2019
  • Connected individuals with available and relevant resources.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Acted as main point of contact between management, clinical staffs and external community.
  • Helped clients navigate social services system and access needed resources.

Waitress

Tokyo Japanese Steakhouse
09.2017 - 12.2017
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Walmart Stocker

Walmart
03.2016 - 06.2017
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.

Waitress/Hostess

Joe's Pasta N Pizza
07.2015 - 02.2016
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.

Ranch hand

Crescent Creek Farms
03.2012 - 07.2015
  • Performed repairs and preventive maintenance on equipment and property.
  • Worked with ranch hands to clean stables and riding areas.
  • Groomed horses to prepare for exhibitions.
  • Observed animals and notified supervisor of signs of illness.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.

Kennel Technician

Town and Country Vet Clinic
05.2010 - 08.2010
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Education

Bachelor of Arts - English Literature

Tarleton State University
Stephenville, TX
05.2024

High School Diploma -

Peaster High School
Peaster, TX
05.2013

Skills

  • Research and Analysis
  • Basic Housekeeping
  • File Maintenance
  • Operations Support
  • Fast Learner
  • Email and Telephone Etiquette
  • Reading Comprehension
  • Multitasking

Certification

  • Youth Mental Health First Aid, 10/2022, 10/2025, Training to provide initial help to a young person experiencing a mental health or substance abuse challenge.
  • Adult Mental Health First Aid, 10/2022, 10/2025, Training to provide initial help to an Adult experiencing a mental health or substance abuse challenge.

Additional Information

I am hardworking and not afraid to ask for help if I need it. I love learning new things, and I am very attentive. I was an Aide in the Library my senior year, but I also volunteered and helped out all through high school. I am currently enrolled at Tarleton State University, working towards my Bachelor's Degree with a Major in English, and Minors in History and Psychology.

Languages

Spanish

Work Authorization

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Timeline

Full Time Student

Tarleton State University
08.2020 - Current

Community Outreach Specialist

Crown Dental
09.2019 - 10.2019

Waitress

Tokyo Japanese Steakhouse
09.2017 - 12.2017

Walmart Stocker

Walmart
03.2016 - 06.2017

Waitress/Hostess

Joe's Pasta N Pizza
07.2015 - 02.2016

Ranch hand

Crescent Creek Farms
03.2012 - 07.2015

Kennel Technician

Town and Country Vet Clinic
05.2010 - 08.2010

Bachelor of Arts - English Literature

Tarleton State University

High School Diploma -

Peaster High School
Shala Scarlato