Shalah Johnson
Kennesaw,GA
Summary
Seasoned Manager with extensive experience in team leadership, operational efficiency, and cost control. Strong strategic planning abilities combined with expertise in conflict resolution, process improvement, and performance management. Passionate about learning all levels of an organization to drive business success.
Overview
11
11
years of professional experience
Work History
Manager
Pappadeaux Seafood Restaurant
Marietta, GA
01.2022 - 03.2025
- Led daily restaurant operations, ensuring high-quality customer service
- Recruited, interviewed, and trained new employees to build a strong, customer-focused team.
- Developed and implemented scheduling for optimal staffing levels and productivity.
- Created and managed employee schedules for a team of 60+ employees.
- Conducted performance reviews and provided coaching to improve staff performance.
- Reduced customer comps to below 6%, improving profitability.
Supervisor/Lead Bartender
Benihana
Dearborn, Michigan
01.2019 - 12.2021
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Assisted in developing promotional events to boost sales.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
Assistant Manager
Holiday Market
Royal Oak, Michigan
01.2016 - 01.2019
- Oversaw daily store operations, maintaining efficiency and high customer service standards.
- Monitored employee attendance, timekeeping, and payroll accuracy.
- Ensured adherence to health and sanitation regulations.
- Managed inventory and restocked shelves to maintain product availability.
Bartender
Applebee's
Detroit, MI
07.2014 - 09.2017
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Trained new bartenders on drink preparation and upselling techniques.
Education
Bachelor of Science - Human Services
Purdue University
Remote06-2028
Skills
- Conflict Resolution & Problem-Solving
- Performance Management & Coaching
- Training & Development
- Team Collaboration & Leadership
- Data Analysis & Strategic Planning
- Policy & Procedure Development
- Inventory & Cost Control
- Recruiting & Interviewing
- Time Management & Scheduling
References
References available upon request.
Timeline
Manager
Pappadeaux Seafood Restaurant
01.2022 - 03.2025
Supervisor/Lead Bartender
Benihana
01.2019 - 12.2021
Assistant Manager
Holiday Market
01.2016 - 01.2019
Bartender
Applebee's
07.2014 - 09.2017
Bachelor of Science - Human Services
Purdue University