Shalana Anthony
Rockwall,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Patient Care Technician/CNA
PHHCS/Pradia healthcare solutions
Dallas, TX
08.2021 - Current
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Customer Service Representative
steward medical group
Dallas, TX
09.2021 - 05.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided reminder calls to clients prior to scheduled visits.
Patient Care Technician
Mesquite Specialty Hospital
Mesquite, TX
01.2020 - 07.2021
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
Patient Care Technician
Rambling oaks assisted living
Dallas, TX
06.2019 - 11.2020
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Patient Care Technician
Pleasant Valley Rehab
Garland, TX
08.2017 - 02.2019
- Responded to bell or light signal calls to assist patients with needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
Childcare Coordinator
Rockwall County YMCA
Rockwall, TX
03.1995 - 10.2007
- Enforced rules to teach good manners and maintain safe environment.
- Communicated with parents about daily activities and any concerning behaviors.
- Developed and enforced positive strategies to encourage good behavior.
Education
Certified Nursing Asst Diploma - Nursing Assistance
Centric Nursing Institute
Garland, TX04.2013
DIPLOMA - Medical Office Assistance
PCI Health Training Center
Dallas, TX09.2005
Skills
- Activities of Daily Living ADL Support
- Electronic Recordkeeping
- First Aid Certification
- Health Insurance Verification
- Medical Terminology
- CPR Certification
- Customer Service
- Computer Skills
Timeline
Customer Service Representative
steward medical group
09.2021 - 05.2022
Patient Care Technician/CNA
PHHCS/Pradia healthcare solutions
08.2021 - Current
Patient Care Technician
Mesquite Specialty Hospital
01.2020 - 07.2021
Patient Care Technician
Rambling oaks assisted living
06.2019 - 11.2020
Patient Care Technician
Pleasant Valley Rehab
08.2017 - 02.2019
Childcare Coordinator
Rockwall County YMCA
03.1995 - 10.2007
Certified Nursing Asst Diploma - Nursing Assistance
Centric Nursing Institute
DIPLOMA - Medical Office Assistance
PCI Health Training Center