Shalaneya Bryant
Lakeland,FL
Summary
Graduate of Bethune-Cookman University with a Bachelor's degree in Hospitality Management, equipped with skills in customer service and event planning. Completed training in corrective reading for K-3 elementary students, demonstrating a commitment to educational support and literacy development. Proven ability to manage diverse tasks in fast-paced environments while maintaining high standards of service and communication. Strong foundation in hospitality principles combined with a passion for enhancing learning experiences for young students.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Provisional Teacher K-12
Kelly Services/Polk County School Board
02.2017 - Current
- Created engaging lesson plans
- Recorded and maintained accurate student grades
- Implemented effective teaching strategies
Seasonal WFH Customer Service
Costco
11.2020 - 01.2021
- Processed payments and applied them to correct accounts
- Completed data entry duties
- Ensured confidentiality of customer information
Customer Service Representative
Publix Super Market
11.2013 - 06.2014
- Assisted with pricing issues and returns
- Conducted data entry and inventory tasks
- Maintained high levels of customer satisfaction
Customer Service Representative
Food Town Super Market
05.2009 - 06.2011
- Greeted and assisted customers with transactions
- Maintained customer satisfaction
- Handled customer inquiries
Education
Bachelor's - Hospitality Management
Bethune-Cookman University
01.2015
High School Diploma - undefined
Kathleen Senior High
01.2011
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Behavior management
- Student engagement
- Parent-teacher communication
- Growth mindset
- Classroom instruction
- Student-centered learning
- Child development
Certification
- ServSafe Food and Beverage Certification
- Acquired ServSafe certification
- Demonstrated knowledge in food safety
- Showed commitment to food and beverage standards
Languages
Spanish
Elementary
Achievements
First Place - 4x1 Relay Team 2015, Collegiate MEAC Championship, Coordinated with team for first place, Displayed speed and agility, Demonstrated exceptional athletic prowess, First Place - 4x1 Relay Team 2011, State Championship for Track and Field, Led 4x1 relay team to first place, Demonstrated speed and teamwork, Showcased exceptional athletic ability
Timeline
Seasonal WFH Customer Service
Costco
11.2020 - 01.2021
Provisional Teacher K-12
Kelly Services/Polk County School Board
02.2017 - Current
Customer Service Representative
Publix Super Market
11.2013 - 06.2014
Customer Service Representative
Food Town Super Market
05.2009 - 06.2011
Bachelor's - Hospitality Management
Bethune-Cookman University
High School Diploma - undefined
Kathleen Senior High