SHALANIECE KENNEDY
Cades,South Carolina
Overview
6
6
years of professional experience
Work History
Phlebotomist
The Blood Connection
07.2024 - 02.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
PCA
New Generation Home Care
01.2024 - 06.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Non Medical Transport
Lyde’s Transportation
08.2023 - 01.2024
- Safely transported individuals, often with disabilities or who are unable to drive themselves, to and from medical appointments
- Followed designated routes and timelines.
- Operated vehicles such as vans, shuttles, or buses, depending on the specific needs of the passenger.
- Ensured the comfort and safety of passengers during the ride.
Assembly Line Production Worker/Offline Support
HONDA OF SOUTH CAROLINA
10.2021 - 04.2023
- Identified equipment problems and informed supervisor
- Notified supervisor of errors, differences, or irregularities in product
- Followed safety guidelines and procedures for operating assembly line equipment
- Trained New Associates in assigned process areas
- Assembled parts into finished products according to specifications provided by engineers or designers
- Verified proper labeling and packaging of products to support accuracy
Customer Service Representative
KELLEY SERVICES/ BCBS
06.2021 - 09.2021
- Processed customer claims
- Helped clients choose the best medical insurance policies to fit their needs
- Logged details of customer service calls in computer system following correct protocols
- Developed strong customer relationships and loyalty through effective communication
Office Assistant
HEALTHCARE ETC LLC
02.2021 - 06.2021
- Documented medical data in patient charts, facilitating accurate records
- Answered telephones to give information to callers, take messages, or transfer calls to appropriate individuals
- Called Physicians to ensure they followed up certifications of clients
- Shipped out medical supplies
- Checked Clients eligibility for medical supplies
- Handled daily office operations such as filing, data entry, and inventory management
Sales Representative
SPECTRUM
08.2020 - 02.2021
- Adapted to and remained flexible in changing, fast-paced work environment
- Communicated product features, advantages, and benefits to customers
- Entered customer transaction information into company databases
Customer Service Representative
ALORICA
08.2019 - 02.2020
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Handled customer complaints and inquiries in a courteous and efficient manner
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Coordinated medication claims via private insurance providers and public healthcare programs.
Education
Phlebotomy -
Professional Medical Training Center
Florence, SC05.2024
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Hemoglobin testing
- Medical records maintenance
- Claims processing software
- Claims review
- Claims processing
- Customer Service
- Trainer
Timeline
Phlebotomist
The Blood Connection
07.2024 - 02.2025
PCA
New Generation Home Care
01.2024 - 06.2024
Non Medical Transport
Lyde’s Transportation
08.2023 - 01.2024
Assembly Line Production Worker/Offline Support
HONDA OF SOUTH CAROLINA
10.2021 - 04.2023
Customer Service Representative
KELLEY SERVICES/ BCBS
06.2021 - 09.2021
Office Assistant
HEALTHCARE ETC LLC
02.2021 - 06.2021
Sales Representative
SPECTRUM
08.2020 - 02.2021
Customer Service Representative
ALORICA
08.2019 - 02.2020
Phlebotomy -
Professional Medical Training Center