Summary
Overview
Work History
Education
Skills
Timeline
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Shalaya Dillard

Portland,OR

Summary

Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 7 Years' experience years experience in customer service, while maintaining a positive attitude and great sense of enthusiasm during peak hours.

Overview

2
2
years of professional experience

Work History

Medical Assistant

Kaiser Permante
05.2022 - Current
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed EKGs and other tests based on patient presentation in office.

Cocktail Server

Casa Diablo
12.2022 - 09.2023
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Bachelor of Science -

Clackamas Community College
Oregon City, OR
07.2026

Associate of Science - Medical Assisting/Billing and Coding

Portland Community College
Portland, OR
08.2019

Skills

  • Organized and efficient server
  • Quick problem solver
  • Thrives in fast-paced environment
  • Committed team player
  • CPR certification
  • OLCC Certification
  • Food Handlers certification
  • Courteous, professional demeanor
  • High energy
  • Cash handling expert
  • Up-selling capability
  • 3yrs cock tailing experience
  • Effective Communication
  • Outgoing personality
  • Flexible schedule capability

Timeline

Cocktail Server

Casa Diablo
12.2022 - 09.2023

Medical Assistant

Kaiser Permante
05.2022 - Current

Bachelor of Science -

Clackamas Community College

Associate of Science - Medical Assisting/Billing and Coding

Portland Community College

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Shalaya Dillard