Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shalaya Dillard

Portland

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medical Assistant

Kaiser Permante
05.2022 - Current
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed EKGs and other tests based on patient presentation in office.

Bartender

Rocco's Place
08.2024 - 07.2025
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Cocktail Server

Casa Diablo
12.2022 - 09.2023
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Bachelor of Science -

Clackamas Community College
07.2026

Associate of Science - Medical Assisting/Billing and Coding

Portland Community College
08.2019

Skills

  • Quick problem solver
  • Thrives in fast-paced environment
  • Safe service compliance
  • Basic accounting
  • Responsible alcohol service
  • Classic cocktails
  • Committed team player
  • CPR certification
  • OLCC Certification
  • Food Handlers certification
  • Courteous, professional demeanor
  • High energy
  • Cash handling expert
  • Effective Communication
  • Outgoing personality
  • Flexible schedule capability

Certification

  • OLCC
  • Food Handlers Certificate

Timeline

Bartender

Rocco's Place
08.2024 - 07.2025

Cocktail Server

Casa Diablo
12.2022 - 09.2023

Medical Assistant

Kaiser Permante
05.2022 - Current

Associate of Science - Medical Assisting/Billing and Coding

Portland Community College

Bachelor of Science -

Clackamas Community College

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