Shale Heidinger
Seattle,WA
Summary
Experienced in both technology and sales, I have a demonstrated history of expanding responsibilities by fostering partnerships and achieving business success for clients. My effective communication and presentation skills enable me to establish impactful relationships, earning trust throughout the entire business process. Rooted in operational excellence, strategic planning, and a data-driven mindset, these qualities are inherent in my approach. I bring creativity to every task, thriving in high-growth, dynamic environments where I excel in contributing to team building and business development.
Overview
5
5
years of professional experience
Work History
Senior Account Manager
Fathom
03.2021 - Current
- Boosted client satisfaction by effectively onboarding, growing, and actively managing over 200 of our Top 100 and Enterprise client base. Hosted team trainings, marketing webinars with Fathom's power user base, and spoke at 12+ in person events
- Increased revenue for the company through strategic upselling and cross-selling initiatives, working closely with our product development, data analysis, and marketing teams
- Developed long-lasting client relationships by providing exceptional customer service and support - had an MRR average increase of 3% upsell QoQ for 3 straight years
- Created our first ever Account Management Global playbook, streamlined account management processes through implementation checklists and videos, and improved overall efficiency and productivity utilizing Hubspot efficiently
Community Manager
LexBlog
06.2020 - 03.2021
- Enhanced online community engagement by creating and implementing tailored content strategies such as LexBlog's first ever monthly newsletter, LinkedIn community, and monthly webinars to support customer retention
- Managed social media channels effectively for improved brand visibility and increased audience interaction, working with independent lawyers, bar associations, and universities
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms
Community Operations Lead
WeWork
06.2019 - 06.2020
- I ensured a fully operational building and implemented processes that guaranteed seamless functionality of building facilities, while continuously revising systems to solve inefficiencies
- Creatively problem-solved with multi-functioning teams, served as the point of contact for any member escalations, and streamlined all communication with ~10 WeWork employees and ~300 WeWork members in the building
- Responsible for fostering a productive and collaborative community environment amongst members by hosting events to add business value to member companies and curating relationships between members. Championed for local businesses in the greater Seattle area, planning events through partnership and fostering relationships with vendors.
Education
Bachelor of Arts - Psychology, English Creative Writing
Azusa Pacific University
Los Angeles, CA05.2017
Skills
- Business Development
- Vendor Management
- Customer Relations
- Partnership Development
- Revenue Generation
- Database Management
- Strategic Planning
- Effective communication
Timeline
Senior Account Manager
Fathom
03.2021 - Current
Community Manager
LexBlog
06.2020 - 03.2021
Community Operations Lead
WeWork
06.2019 - 06.2020
Bachelor of Arts - Psychology, English Creative Writing
Azusa Pacific University
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