Experienced case coordinator skilled in case management, court and arraignment support, and confidential records handling. Known for professional communication, time management, and accurate workflow coordination in fast-paced legal settings.
• Managed and maintained police records and documentation involving a high volume of criminal and incident-related matters.
• Processed citizen reports on theft, breaking and entering, criminal mischief, fraud, and other incidents, ensuring thorough documentation for investigations.
• Transcribed and prepared formal police reports from information provided by officers on duty.
• Entered and maintained records in AS400, including citations, arrest paperwork, tow reports, graffiti reports, and other law enforcement documentation.
• Reviewed body-worn camera and motor vehicle footage and performed required video redactions while protecting sensitive and confidential information.
• Processed and fulfilled Freedom of Information requests, locating, reviewing, and preparing responsive records.
• Assisted members of the public with walk-in requests while providing professional, respectful customer service in a high-pressure public-safety environment.
• Worked closely with officers, supervisors, other departments, outside agencies, and members of the public while managing competing priorities and time-sensitive requests.