Shaleah King
Elizabeth,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Data Analyst
Rutgers University
02.2024 - 06.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Sales Support Specialist
Spectrum
Remote
07.2021 - 12.2023
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Boosted sales performance by providing timely and efficient support to the sales team.
Inbound Customer Service Representative
Macy's
New York, NY
05.2020 - 02.2021
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Resolved complaints to satisfy customers and encourage future transactions.
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
Retail Sales Associate
IKEA
Elizabeth, NJ
06.2019 - 05.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Thomas A. Edison Career And Technical Academy
Elizabeth, NJ06.2021
Skills
- Computer Skills
- Problem-solving skills
- Verbal and written communication
- Customer Relationship Management
- Sales strategy development
- Effective negotiation
- Data Analysis
- Excel Functions
- Documentation
- De-escalation
- Communication
Languages
English
Native or Bilingual
Timeline
Data Analyst
Rutgers University
02.2024 - 06.2024
Sales Support Specialist
Spectrum
07.2021 - 12.2023
Inbound Customer Service Representative
Macy's
05.2020 - 02.2021
Retail Sales Associate
IKEA
06.2019 - 05.2020
High School Diploma -
Thomas A. Edison Career And Technical Academy