Shalece Sanders
Morgan
Summary
Skilled Front Desk Customer Service Representative with solid background in hospitality and customer service environments. Experience includes managing front desk operations, handling high-volume customer inquiries, and resolving complex issues to ensure customer satisfaction. Strengths include multitasking abilities, communication skills, and proficiency in using software tools for booking and record maintenance. Demonstrated impact by maintaining smooth front office functions, enhancing customer experiences, and contributing to overall business growth. Demonstrates ability to work with team members.
Overview
7
7
years of professional experience
1996
1996
years of post-secondary education
Work History
Front Desk/Customer Service Representative
Circle of Life Women's Center
Ogden
04.2023 - Current
- Greeted clients warmly upon arrival at the women's health center.
- Managed appointment scheduling using clinic software efficiently.
- Answered phone calls and addressed client inquiries promptly.
- Scanning documents into EDMR
- Basic understanding of insurance companies.
- Collected payments and co-pays at time of service
- Registration of patients, new and established.
- Communication with medical assistants and Providers.
- Ram schedules for 12-13 providers at a time.
Photo packager/Quality Control Inspector
Bell Photography
Ogden
09.2020 - 04.2023
- Packaged photographic materials for distribution for individuals and groups for schools
- Operated packaging machinery to ensure efficient workflow.
- Inspected products for quality before packaging and shipping.
Front Desk Receptionist/Front Desk/Customer Service Representative
Circle of Life Women's Center
Ogden
10.2018 - 03.2020
- See above description
Education
Associate of Applied Science - Occupational Therapy Assistant
Salt Lake Community College
Salt Lake City, UT 08.1998 - 05.2000
Weber High School
Ogden, UTSome College (No Degree) - General Studies
Weber State University
Ogden, UTSkills
- Appointment scheduling
- Client inquiries
- EDMR management
- Payment processing
- Communication with families and patients while assisting with calls
- Understanding of medical terminology
- Some experience with medication names
- Ability to remain professional with upset clients and families
Timeline
Front Desk/Customer Service Representative
Circle of Life Women's Center
04.2023 - Current
Photo packager/Quality Control Inspector
Bell Photography
09.2020 - 04.2023
Front Desk Receptionist/Front Desk/Customer Service Representative
Circle of Life Women's Center
10.2018 - 03.2020
Associate of Applied Science - Occupational Therapy Assistant
Salt Lake Community College
08.1998 - 05.2000
Weber High School
Some College (No Degree) - General Studies
Weber State University