Shalee Bucan
Grants Pass
Summary
Detail-oriented accounting specialist with a track record of enhancing accuracy and efficiency in high-volume invoice processing. Proven ability to implement process improvements and support compliance efforts, resulting in streamlined operations and timely financial reporting across multiple entities.
Overview
20
20
years of professional experience
Work History
Accounts Payable Specialist II
Dutch Bros HQ
Grants Pass, OR
02.2020 - 01.2026
- Acted as the primary SAP-Concur specialist for shop operators, regional managers, shop leadership, and maintenance technicians (1700+ employees).
- Process high-volume invoices across multiple entities with 99%+ accuracy, ensuring compliance with company and regulatory standards
- Review and approve reimbursable payments within a strict, timely manner
- Audit invoices for sales tax accuracy, resolving discrepancies and preventing downstream errors
- Maintain Concur user profiles, locations, and permissions for all company stores
- Prepared invoice journals and general ledger entries to ensure timely and accurate financial reporting within Microsoft Dynamics 365 (D365) for multiple company entities
- Trusted reviewer for AP documentation, ensuring completeness, validity, and correct entity assignment
- Assisted leadership with month-end close activities and reconciliations, providing detailed executive reporting
- Support payroll-related financial processes by auditing Concur reimbursement data for gift fringe tax accuracy and compliance
- Maintain accurate system data and documentation to support audit requests, internal reviews, and compliance inquiries
- Developed comprehensive process improvements and documentation based on employee input to enhance operational effectiveness
- Contribute to process documentation, job aids, and procedural improvements to enhance accuracy, efficiency, and compliance
Human Services Specialist II
State of Oregon - Department of Human Services
Grants Pass, OR
09.2015 - 02.2020
- Processed applications and financial documentation to ensure accurate and confidential handling of sensitive information
- Processed accounts payable and receivable transactions with accuracy and timeliness
- Collected, entered, and verified payment data while safeguarding sensitive information
- Assisted with candidate documentation including I-9s, background checks, and drug screening paperwork
- Manual entry and tracking of homecare worker payroll timesheets
- Ensured payroll data accuracy within three-day processing windows
- Safeguarded employee and client information by maintaining strict confidentiality protocols
- Supported payroll tax accuracy by validating timesheet data prior to submission
- Organized payroll records to facilitate audits and ensure compliance with regulatory requirements
Accounts Receivable Specialist
Fire Mountain Gems and Beads
Grants Pass, OR
08.2005 - 09.2015
- Generating Invoices for Net 30 Accounts
- Accept customer order payments via Check by Phone, credit cards, checks and money orders
- Contacted customers about past-due balances to facilitate prompt payments and reduce aging receivables
- Completed end-of-month reconciliation of payments to ensure accuracy.
- Processed customer purchase orders to ensure timely fulfillment and satisfaction
- Maintained positive customer relationships while enforcing credit policies to support financial integrity
- Assisted customer service representatives with billing and credit inquiries
- Write off account balances due to company errors and corrections
Education
High School Diploma -
Rogue River High School
Rogue River, ORSkills
- High-Volume Invoice Billing Processing (D365/ERP)
- Invoice GL Coding
- Purchase Order Processing
- Travel and Expense Reimbursement (SAP-Concur)
- Month-end closing
- Sox Compliance
- Multi-Entity Financial Operations
- Expense Report Management
- Audit & Agency Inquiry Support
- Use Sales Tax Compliance
- Data Privacy Management
- Process Improvement
- Cross-Functional Collaboration
- Automated Workflow Processes
- Advanced Customer & Employee Support
- Effective communication
Accomplishments
- Processed high-volume invoices across multiple entities with 97%+ accuracy, ensuring compliance with company and regulatory standards
- Assisted Accounting Reviewers with General Ledger review of new employees
- Processed purchase orders across multiple entities within a timely manner for shop openings
- Ensured 100% compliance with federal, state, and local sales tax reporting, and audit readiness
- Responded to 50+ operator, field employee and multiple department emails per week, resolving issues with a 95% same-day resolution rate and improving employee satisfaction
- Identified inefficiencies in A/R billing and month-end reporting process; implemented process improvements that reduced processing time from 5 days to 3 hours
Timeline
Accounts Payable Specialist II
Dutch Bros HQ
02.2020 - 01.2026
Human Services Specialist II
State of Oregon - Department of Human Services
09.2015 - 02.2020
Accounts Receivable Specialist
Fire Mountain Gems and Beads
08.2005 - 09.2015
High School Diploma -
Rogue River High School