Shalee Montalvo
Houston,TX
Summary
Performance focused with experience in training coordination and cake decorating. Professional in developing customer relationships and engaging staff through effective training programs. Committed to continuous improvement and enhancing team performance.
Overview
4
4
years of professional experience
Work History
Training Coordinator
Baskin Robins
Houston, Texas
01.2022 - Current
- Coordinated scheduling of training sessions and workshops.
- Maintained training materials and resources for easy access.
- Assisted in evaluating employee performance during training modules.
- Collaborated with management to identify training needs and gaps.
- Facilitated onboarding processes for new employees at the store.
- Provided feedback to improve training effectiveness and engagement.
Cake decorating
Baskin Robins
Houston, Texas
01.2022 - Current
- Decorated cakes using various techniques and styles to meet customer preferences.
- Ensured cleanliness and organization of work area during cake decorating process.
- Assisted in training new staff on decorating techniques.
- Engaged with customers to understand their vision for custom cake orders.
Education
High School Diploma -
Channelview High School
Channelview, TX06-2021
Skills
- employee training
- train the trainer
- training evaluation
- Leadership training
- scheduling coordination
- Cake decorating
- Team supervision
Timeline
Training Coordinator
Baskin Robins
01.2022 - Current
Cake decorating
Baskin Robins
01.2022 - Current
High School Diploma -
Channelview High School