Shaleek Blackman
Brooklyn
Summary
Detail-oriented Fiber Optic Technician with expertise in installation and network troubleshooting. Led training initiatives for technicians while delivering superior customer support. Committed to conflict resolution and safety compliance, ensuring reliable installations. Military background underscores strong communication and project management skills.
Overview
13
13
years of professional experience
Work History
Fiber Optic Cable Technician
Charter communcations/ Spectrum
Brooklyn
02.2023 - Current
- Installed fiber optic cables in residential and commercial buildings to enhance connectivity.
- Provided technical support to customers for fiber optic services, resolving issues to improve user satisfaction.
- Trained new technicians on installation techniques and adherence to safety protocols.
- Identified issues in existing infrastructure through specialized testing equipment.
- Repaired damaged fibers using fusion splicing and mechanical splicing techniques.
- Conducted preventive maintenance checks on fiber optic cables to ensure reliability and minimize service disruptions.
Fiber Optic Technician
Xfinity Comcast
Houston
02.2022 - 02.2023
- Terminated, spliced, and tested fiber optic cables to ensure optimal functionality.
- Installed outside plant fiber optics in manholes and telco boxes, improving connectivity efficiency.
- Installed fiber optic cables in residential and commercial buildings, ensuring high performance.
- Maintained installation and maintenance records to ensure compliance and facilitate tracking.
- Ensured safety standards compliance during all installations and repairs to mitigate risks.
- Assisted in upgrading network infrastructure, contributing to enhanced system performance.
Field Service and Fiber Technician
Altice, USA
Brooklyn
08.2017 - 12.2021
- Diagnosed technical errors and implemented effective solutions to minimize downtime and improve service reliability.
- Managed and maintained all on-site installations to ensure functionality.
- Delivered efficient service and customer support during daily field visits and dispatches.
- Collaborated with technical teams to share critical information, ensuring alignment and improving service delivery.
- Produced detailed service reports to enhance operational transparency and inform decision-making.
- Assessed customer requirements, providing suitable recommendations and briefings.
- Operated vehicles safely while utilizing field automation systems.
- Adhered to all company policies and procedures diligently.
Military Police Officer
United States Army Delaware National Guard
Delaware City
02.2013 - 02.2019
- Prepared detailed incident and accident reports to ensure accurate documentation and response
- Provided security for special military events, ensuring safety and compliance with protocols
- Conduct inspections of military and non- military vehicles arriving at the base
- Coordinated shift transitions to maintain operational consistency and readiness
- Prepare daily logs of all visitors to the base
- Welcomed visitors at base entrance and provided access passes
Cook/ Cashier
Wendy's
Dover
08.2013 - 06.2015
- Prepared customer orders promptly
- Delivered exceptional service to each customer during transactions.
- Verified accuracy of customer orders
- Cleaned and organized workspace to ensure safety and efficiency.
Education
High School Diploma -
Beach Channel High School
Rockaway Park, NY06-2008
Some College (No Degree) - Criminal Justice
Delaware State University
Dover, DESkills
- Cable installation techniques
- Splicing techniques
- Network diagnostics
- Client support strategies
- Microsoft Office proficiency
- Pressure management
- Time management
- Decision making
- Effective communication
- Adaptability
- Conflict resolution
- Leadership skills
- Self-motivation
Awards
- Army Commendation Medal
- National Defense Medal
- Presidential Inauguration Support Ribbon
- Fiber Installation and Troubleshooting Certification
- VERSALIFT bucket truck certification
- Low Voltage Management Training
Timeline
Fiber Optic Cable Technician
Charter communcations/ Spectrum
02.2023 - Current
Fiber Optic Technician
Xfinity Comcast
02.2022 - 02.2023
Field Service and Fiber Technician
Altice, USA
08.2017 - 12.2021
Cook/ Cashier
Wendy's
08.2013 - 06.2015
Military Police Officer
United States Army Delaware National Guard
02.2013 - 02.2019
High School Diploma -
Beach Channel High School
Some College (No Degree) - Criminal Justice
Delaware State University