Shalemna Haber Garcia
Louisville,KY
Summary
Dependable worker successful providing fast, high-quality customer service. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, and management. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Server
Kuba Cabana Restaurant
08.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor's - Medical Student
Medical College of Santiago De Cuba
Santiago De Cuba, CubaSkills
- Warm and Friendly
- Anticipating Guest Needs
- Adaptable and Flexible
- Cool Under Pressure
- Bill Computation
- Customer Service and Rapport
- Microsoft Word
- Managing Multiple Tasks
- Medical Terminology Knowledge
- Document Control
- Microsoft PowerPoint
- Customer Service
- Computer Proficiency
Bilingual
I speak two languages Spanish it's my native language but I'm also fluent in English
Timeline
Server
Kuba Cabana Restaurant
08.2022 - 09.2023
Bachelor's - Medical Student
Medical College of Santiago De Cuba
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