Shalena Ball
Cintas Fire National Accounts
Fort Myers,Florida
26
years of professional experience
Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.
Work History
Account Specialist
9 Months- Managed national account portfolios, ensuring accurate service coordination and timely customer follow-up.
- Interpreted billing inquiries and resolved discrepancies with precision and professionalism.
- Reviewed account activity and updated records to support accurate order processing.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
Branch Operations Coordinator
12 Years 8 Months- Coordinated staffing schedules for the main branch to ensure adequate coverage.
- Processed customer transactions, including deposits, withdrawals, money orders, and checks, enhancing customer satisfaction.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Scheduled staffing for the main branch.
- Coordinated daily branch operations to support service continuity and workflow efficiency.
- Monitored transaction accuracy and resolved discrepancies across branch processing activities.
- Scheduled staff coverage and adjusted assignments to meet changing operational demands.
- Maintained compliance with branch procedures, audit requirements, and security protocols.
- Prepared operational reports and tracked branch activity for management review.
- Supported customer issue resolution by coordinating with internal teams and branch personnel.
- Streamlined administrative processes to improve turnaround time and reduce errors.
- Trained new staff on branch systems, procedures, and service standards.
Shift leader/Server
13 Years 2 Months- Managed all garnishes for main courses, pasta, soups, and potages.
- Greeted customers warmly at the entrance.
- Assisted in preparation, set-up, and service for catering events to deliver memorable dining experiences
- Managed guest checks, collected cash and processed credit cards
- Helped with preparation, set-up, and service for catering events
- Engaged with patrons to assess and enhance satisfaction with food and service
- Conducted training sessions for new employees on operational procedures.
- Maintained cleanliness of work areas and sanitized kitchen equipment and utensils.
- Handled guest checks efficiently to facilitate smooth transactions., collected cash and processed credit cards
Education
High School Diploma
Skills
Client account management
Customer-focused
Attention to detail
Account management
Microsoft Office
Customer relationship development
Account administration
Document management
Timeline
Account Specialist
Cintas Fire National Accounts
01.2026 - CurrentRead More
Branch Operations Coordinator
Wells Fargo N.A
04.2013 - 12.2025Read More
Shift leader/Server
Perkins Restaurant
01.2001 - 03.2014Read More
Estero High school
High School Diploma
Read More