Stephanie Holbrook

• Developed and maintained strong relationships with clients to facilitate effective communication and service delivery.
• Improved client satisfaction by resolving account issues promptly and delivering exceptional customer service.
• Managed client inquiries and provided timely support to enhance customer satisfaction.
• Coordinated account documentation and ensured accuracy in client records for seamless operations.
• Completed routine and complex account updates to resolve problems.
• Resolved complex billing and payment issues, ensuring balanced and accurate accounts.
• Set up new customer accounts and updated existing profiles with latest information.
• Processed customer payments efficiently to ensure accurate account management.
• Processed account adjustments and issued refunds to address billing discrepancies efficiently.
• Balanced daily deposits to maintain accurate financial reporting.
• Recorded deposits into the general ledger to maintain accurate financial tracking.
• Reviewed and balanced the general ledger monthly to maintain accurate records.
• Assisted in setting up online customer portal
• Oversee updates and incoming documents from customer online portal
• Welcomed customers at the front desk, providing friendly and professional service.

Oversaw front end operations to ensure seamless customer experience

Supervised cashiers to maintain high service standards

Managed store opening and closing procedures to ensure operational readiness

Enter daily/weekly sales into system

Enter deposits into system

Verify daily deposit