Shalena Morten
Gainesville
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in operational management and overall 30+ years of customer service excellence. I have 15+ years track record in enhancing team performance through strategic goal setting and effective training programs, achieving significant improvements in inventory accuracy and workflow efficiency. Strong leader committed to fostering a high-performing team environment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Deli/Bakery Team Lead
Walmart
04.2008 - Current
- Supervised daily bakery operations, ensuring compliance with quality and safety standards.
- Trained and mentored team members on best practices for production and customer service.
- Implemented process improvements to enhance efficiency in product preparation and display.
- Coordinated inventory management, maintaining optimal stock levels for ingredients and supplies.
Food and Consumables Team Lead
Walmart
04.2008 - Current
- Led team in achieving operational excellence through effective workflow management and process improvements.
- Mentored staff to enhance skills, ensuring adherence to safety protocols and company guidelines.
- Implemented training programs to improve employee performance and productivity across departments.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
Deli Manager
Winn Dixie
03.1994 - 03.2008
- Supervised daily operations of deli department ensuring compliance with health and safety regulations.
- Trained and mentored staff on food handling practices and customer service excellence.
- Managed inventory levels, coordinating with suppliers to maintain product availability.
- Developed merchandising strategies to enhance product visibility and drive sales growth.
Education
No Degree - Fashion Design
Santa Fe College
Gainesville, FLHigh School Diploma -
Newberry High School
Newberry, FL06-1992
Skills
1 Customer Service Excellence
2 Strategic Goal Setting
3 Operational Management
4 Expectation Management
5 Task Delegation & Team Leadership
Certification
Food Safety Manager-National Registry of Food Safety Professionals issued July 2024 expires July 2029
Timeline
Deli/Bakery Team Lead
Walmart
04.2008 - Current
Food and Consumables Team Lead
Walmart
04.2008 - Current
Deli Manager
Winn Dixie
03.1994 - 03.2008
No Degree - Fashion Design
Santa Fe College
High School Diploma -
Newberry High School
Food Safety Manager-National Registry of Food Safety Professionals
issued July 2024 expires July 2029