Shaletta Gillespie

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.

• Verify insurance and confirm to make sure policy is active before procedure in Epic, then identify the patient responsibility and for the patient estimate so registration collect amount due at point of service.
• Cross trained in venipuncture, patient care, specimen collections, specimen processing and patient electronic records. Collect blood for accurate and reliable test results.
• Registration duties: register patients that check in for MRI/CT appointments and schedule MRI/CT appointments for Orthopedic doctors.
• Patient Access duties includes verifying insurance for outpatient-inpatient surgery in Med Assets/Optimum, Radiology and Rehab accounts, schedule Radiology procedures, cross-trained to register patients, call patients to collect copays and deductibles, customer service including typing, data-entry, processed various financial transactions, resolved conflict resolutions, balanced allocated cash drawer, analytical demands, maintained confidentiality of information received, retrieved and disseminated information, collections and calculations, inbound/outbound calls, performed other duties as assigned.
• Receptionist duties included arranging patients for appointments, file and pull charts for patients, customer service, collect upfront copays, answered multi-line phones and directed calls to appropriate physician, scanned patient charts, filed insurance payments through E-Clinicals, conducted EKGs, blood sugars and holter monitors, called in patient prescriptions to pharmacies but limited and scheduled patients.