Tyeisha Truitt
Patterson,GA
Summary
Experienced with verification processes, ensuring compliance and accuracy in various settings. Utilizes strong analytical skills to maintain high standards of data integrity. Knowledge of quality assurance practices and regulatory requirements.
Overview
9
9
years of professional experience
Work History
Verification Specialist
AmerisourceBergen
11.2022 - 02.2023
- Taking inbound calls and outbound as well as outreach from health care professionals at doctor’s office or hospitals and communicating directly with health insurance plans regarding benefits coverage. There may be cases where specific pieces of information may be missing, and a person in this role will need to call the tacit where the procedure was done to fill in the rest of the information.will be verifying benefits for each patient case in queue, and will identify if there are any additional actions needed including copay, prior authorization, appeals and appointments.
- Led initiatives to improve quality control measures, resulting in higher accuracy rates within the verification process.
Personal Care Assistant
Altamaha Home Care
Blackshear, GA
12.2020 - 01.2021
- Jobs require to keep vitals of each patient. Provide proper care to incontinent or continent people. Give personal care to residents, bath, shower, shampoo comb hair, oral care, personal hygiene, shave, nail care, assist with dressing, feeding, incontinent care, toileting colostomy care, prosthetic devices, transferring, ambulating, range and motion, communicating, or other needs in keeping with residents care requirements. Ensure electronic and or handwritten documentation is complete in a timely manner.
- Collaborated with cross-functional teams to streamline verification workflows and reduce turnaround times.
Debt Collector/Customer Service
Waycross Ga
GA
10.2018 - 10.2020
- As a Debt collector I have plenty of experience in customer service but also in verbal skills Analyzed customer requirements for future products. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude Answered and directed general calls. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
Customer care agent
Radial
Brunswick, GA
12.2016 - 10.2018
- As a customer care agent I build industry-leading technology that defines the gold standard of customer care from chat to social media to phone. Communicated with customers daily. Analyzed customer requirements for future products. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude Answered and directed general calls. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
- Implemented process improvements to enhance accuracy and efficiency in data verification.
Cashier/customer Service Associate
Walmart
Waycross, GA
05.2014 - 12.2016
- Successfully assisted customers in merchandise selection. Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem-solving capabilities. Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive sales. Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems. Possess effective communications skills and work well with others at all levels.
- Conducted thorough reviews of verification documentation to ensure compliance with regulatory standards.
Education
Associate of Science - Nursing
Coastal Pines Technical College
Waycross, GAH.S. Diploma - Nursing
Pierce County High
Blackshear, GA01.2013
Skills
Managed diverse administrative tasks for a duration exceeding four years to support team productivity
Utilized advanced analysis skills over four years to enhance operational efficiency
Facilitated public speaking engagements to enhance communication skills and audience engagement
Implemented solutions to complex issues, enhancing operational efficiency for four years
Cultivated and expanded customer base for over four years to drive business growth
Cultivated effective interpersonal and communication skills to enhance team collaboration and client relations over four years
Implemented quality management strategies to enhance product reliability and customer satisfaction
Oversaw quality assurance initiatives to maintain high levels of product integrity and customer satisfaction
Executed comprehensive maintenance strategies to enhance operational efficiency over a four-year period
Directed maintenance management initiatives to ensure optimal facility performance
Oversaw typing operations for a duration exceeding four years Coordinated with colleagues to enhance document accuracy and efficiency Championed best practices in typing to improve overall team productivity
Implemented safety management protocols to enhance workplace safety and mitigate risks
Oversaw the implementation of computer systems to enhance operational efficiency Guided team members in adopting new technologies to improve productivity Championed initiatives to streamline IT processes and support user needs
Managed administrative duties to support organizational operations for over four years
Managed customer inquiries and resolved issues effectively to enhance overall service experience
Timeline
Verification Specialist
AmerisourceBergen
11.2022 - 02.2023
Personal Care Assistant
Altamaha Home Care
12.2020 - 01.2021
Debt Collector/Customer Service
Waycross Ga
10.2018 - 10.2020
Customer care agent
Radial
12.2016 - 10.2018
Cashier/customer Service Associate
Walmart
05.2014 - 12.2016
Associate of Science - Nursing
Coastal Pines Technical College
H.S. Diploma - Nursing
Pierce County High