Shalexus Lee
Summary
Health Advisor experienced handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Health Concierge
Bswift
09.2017 - Current
- Point of contact receiving inbound calls from client's wanting to enroll in healthcare benefits such as medical, dental, life insurance.
- Point of contact for any escalated calls.
- Providing excellent customer support for frustrated employees.
- Setting great and future expectations for all employee's needs.
- Assist with processing online debit/credit
- Great point of contact for any questions with the system and work related to enrollment issues.
- Other projects assigned as well.
Appointment Setter
Nan Com
02.2017 - 03.2017
- 100-160 Outbound calls to homeowners who would like to schedule for an energy consultant to speak with them about different home options
Customer Service Representative
Alorica
07.2016 - 02.2017
- Alorica's Inbound and Outbound Customer Care Solutions include: Crisis/rapid response information lines, complaint handling, welcome calls, and customer win-back/reactivations (Part Time)
Administrative Assistant/Receptionist
CRM, Inc.
11.2015 - 07.2016
- Help office members with documentation
- Aside from storing, organizing and managing files
- Type, edit and proofread documents
- Place follow-up phone calls to all subcontractors to ensure required documents are submitted in a timely manner
- Includes answering phones, taking memos and maintaining files
- Sending and receiving correspondence, as well as greeting clients and customers.
Customer Service Representative
Cashier
07.2015 - 11.2015
- Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services
- Scans items, provides change, balances drawer, and processes card transactions
Customer Service Rep/Sales
Focus Services
08.2013 - 07.2015
- Taking inbound calls from customers who currently have an account or wanting to open up a new internet account
- Also upselling Direct TV service.
Customer Service Representative
IES
04.2013 - 12.2013
- Outbound phone surveys conducted on average 400 per day
- Provided excellent customer service
- Team player.
Direct Care Aide
Boys Youth
09.2012 - 04.2013
- Working in the building and helping clients with daily activities such as playing games, taking medication, and some housework.
Childcare Provider
Harris DayCare
08.2010 - 08.2011
- High level of patience with immense love and compassion for children
- Skilled child care worker with knowledge of developing fun and interesting activities
- Good communication and interpersonal skills
- Ability to get along with children and entertain them
- Excellent child supervision skills.
Sales Associate
Factory 2 U
04.2009 - 07.2009
- Providing customers with great customer service
- Cleaning, inventory, and cashier money transactions
Housekeeping
Nursing Homes
01.2008 - 02.2009
- Cleaning after patients making sure they get daily meals
- Fix beds, light cooking, laundry, and making sure we have a clean environment.
Education
Diploma - General Studies
Roosevelt High School
06.2011
Office Administration - Secretarial Studies And Office Administration
Clearfield Job Corps
08.2015
Skills
- Filing
- Excel
- Keyboarding
- 10-Key
- Numeroc Filing
- Powerpoint (3 years)
- Basic Excel
- Word
- Data Entry
- Telephone Order Entry
- Alphabetic Filing
- Bank Reconciliation
- Bank deposit
- Type 50 WPM
- Proofreading
- Customer service
Certification
- Office Administration
- First Aid
- CPR
- Driver's License
Assessments
- Customer service, Proficient, 05/01/21
- Sales skills, Completed, 05/01/21
- Call center customer service, Proficient, 05/01/21
Timeline
Health Concierge
Bswift
09.2017 - Current
Appointment Setter
Nan Com
02.2017 - 03.2017
Customer Service Representative
Alorica
07.2016 - 02.2017
Administrative Assistant/Receptionist
CRM, Inc.
11.2015 - 07.2016
Customer Service Representative
Cashier
07.2015 - 11.2015
Customer Service Rep/Sales
Focus Services
08.2013 - 07.2015
Customer Service Representative
IES
04.2013 - 12.2013
Direct Care Aide
Boys Youth
09.2012 - 04.2013
Childcare Provider
Harris DayCare
08.2010 - 08.2011
Sales Associate
Factory 2 U
04.2009 - 07.2009
Housekeeping
Nursing Homes
01.2008 - 02.2009
Diploma - General Studies
Roosevelt High School
Office Administration - Secretarial Studies And Office Administration
Clearfield Job Corps
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