Shaley Spendlove
Cedar City,UT
Summary
Dedicated Customer Service Professional experienced in managing high-volume customer inquiries and providing tailored product recommendations that drive revenue. Demonstrated commitment to maintaining accurate records and organized schedules while fostering positive customer experiences through strong interpersonal skills. Valued for reliability, compassion, and a proactive approach to supporting team success.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Stylist
Self employed
Cedar City, Utah
11.2013 - Current
- Built and maintained a loyal clientele through personalized service.
- Created a clean / positive work space for my clients.
- Addressed individual hair needs to ensure client satisfaction and retention.
- Implemented online marketing strategies that increased business visibility and attracted new clients.
Front Desk Receptionist
Salon Centric
Cedar City, UT
08.2021 - 10.2022
- Answered phone calls.
- Took online orders over the phone for customers.
- Stocked inventory.
- Greeted customers with a friendly outgoing personality.
- Social media marketing.
- Made outgoing phone calls to promote or bring in business on monthly specials.
Receptionist
Aveda red 115
Flagstaff, Arizona
08.2016 - 10.2018
- Greeted salon guests at Aveda red 115 with warm, professional service.
- Answered phone calls and relayed messages to stylists and managers.
- Scheduled appointments using salon booking system and staff calendars.
- Handled transactions & kept up on inventory.
Education
Licensed Cosmetology/Barber - Beauty School
Hairitage Hair Academy
08.2012 - 11.2013
Fredonia High School
Fredonia, AZSkills
- Marketing
- Customer care
- Effective communication
- Creating welcoming experiences
- Leadership & team work
- Time management & organization
- Conflict resolution
- Flexibility and adaptability
- Resilience under pressure
- Attention to others needs
- Strong work ethic
- Dependability & integrity
- Fast learner
- Self motivated
- Trustworthy
- Positive energy & encouragement
- Empathy & emotional intelligence
References
References available upon request.
Timeline
Front Desk Receptionist
Salon Centric
08.2021 - 10.2022
Receptionist
Aveda red 115
08.2016 - 10.2018
Stylist
Self employed
11.2013 - Current
Licensed Cosmetology/Barber - Beauty School
Hairitage Hair Academy
08.2012 - 11.2013
Fredonia High School