Shaleyia Bryant
Spring Hope,NC
Summary
Results-driven professional with expertise in human resources, customer service, community management, and public safety. Skilled in staff supervision, tenant relations, and conflict resolution, while ensuring compliance and fostering positive environments. Experienced Detention Officer proficient in enforcing rules, supervising inmates, and conducting inspections. Strong communicator with a solid understanding of inmates' rights.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Detention Officer
Nash County Sheriff's Office
Nashville, North Carolina
10.2025 - Current
- Supervised detainees to maintain safety and security within the facility.
- Monitored surveillance systems to detect unusual activities and ensure safety.
- Facilitated conflict resolution among detainees to foster a peaceful environment.
- Streamlined inmate intake and processing protocols to enhance operational efficiency.
- Conducted regular inspections of facilities to uphold cleanliness and order.
- Maintained accurate incident documentation for effective record-keeping and reporting.
- Provided support and assistance to fellow officers during emergency situations.
Community Manager
The Michael’s Organization
Kinston, North Carolina
10.2024 - 01.2026
- Fostered positive community culture by engaging residents and organizing initiatives that improved living conditions.
- Increased tenant satisfaction and lease renewal rates through proactive communication and resolution of resident concerns.
- Oversaw day-to-day operations, supervising and training staff and coordinating schedules, ensuring optimal management of community resources.
- Managed contractor relations and maintenance activities, facilitating timely project completion while maintaining property safety standards.
- Led unit inspections and compliance audits, aligning property practices with housing authority regulations.
Processing Assistance V
Franklin County Department of Social Services
01.2024 - 10.2024
- Conducted quality control assessments of case data, contributing to audit readiness and departmental compliance.
- Reduced data processing errors by improving document review procedures and implementing verification checkpoints.
- Provided administrative support to child protective services team, enabling caseworkers to focus on critical case management while ensuring confidentiality.
- Coordinated meetings, drafted correspondence, and managed filing systems, enhancing communication efficiency within the department.
- Facilitated client and agency interactions, delivering information and resolving issues to bolster support for human services initiatives.
Transportation Specialist
Go Raleigh Bus / RDU Airport Shuttle
Louisburg, North Carolina
05.2023 - 01.2024
- Enhanced on-time performance for shuttle services by analyzing traffic patterns and optimizing routes.
- Provided safe and courteous transportation services for passengers, adhering to DOT safety regulations and company policies.
- Completed pre- and post-trip vehicle inspections, reporting maintenance needs and ensuring operational compliance.
- Facilitated communication between dispatch and passengers, ensuring timely pickups and resolving service issues.
- Supported travelers with accessibility needs, ensuring safety, respect, and high-quality customer service.
Customer Assistant Specialist
Pharmaceutical Product Development
02.2020 - 06.2023
- Provided front-line customer support via phone, email, and in person, educating clients about pharmaceutical products and services.
- Collaborated with internal departments to troubleshoot client issues, delivering timely solutions and enhancing service excellence.
- Improved customer resolution times by refining inquiry tracking and prioritization processes.
- Maintained accurate records of client communications, documenting adverse events and feedback for regulatory compliance.
- Maintained compliance with SOPs and industry regulations, showcasing attention to detail and adherence to policy.
Human Resource Assistant
ResCare Homecare
01.2017 - 12.2019
- Supported HR functions in recruitment, onboarding, and employee records management to ensure compliance with policies.
- Reduced onboarding delays by optimizing background check and scheduling workflows, improving hire timelines.
- Maintained and updated confidential employee files, coordinated interviews, and monitored performance evaluations to streamline processes.
- Assisted with employee engagement initiatives and organized training documentation to enhance workforce connection.
- Collaborated with leadership to implement policy changes, addressing conduct and performance standards effectively.
Education
Associate of Science - Funeral Services
Fayetteville Technical Community College
Fayetteville, North Carolina, NC08-2027
High School Diploma -
Southern Nash High School
Skills
- Crisis Management
- Crisis Intervention
- Conflict Resolution
- Regulatory Compliance
- Safety Compliance
- Case Documentation
- Scheduling
- Staff Supervision
- Administrative Support
- File Management
- Onboarding
- Background Checks
- Interview Coordination
- Resource Allocation
- Property Inspections
- Tenant Retention
- Property Oversight
- Microsoft Office Suite
- CRM Systems
- Analytical Thinking
- Communication
- Collaboration
- Time Management
- Service Coordination
- Resident Relations
- Policy Adherence
- Client Support
- Service Coordination
Certification
- Fair Housing and Tenant Law, in progress
- NC DOT Safety & Compliance Certification, Completed
- HIPAA Compliance, Prior roles
Timeline
Detention Officer
Nash County Sheriff's Office
10.2025 - Current
Community Manager
The Michael’s Organization
10.2024 - 01.2026
Processing Assistance V
Franklin County Department of Social Services
01.2024 - 10.2024
Transportation Specialist
Go Raleigh Bus / RDU Airport Shuttle
05.2023 - 01.2024
Customer Assistant Specialist
Pharmaceutical Product Development
02.2020 - 06.2023
Human Resource Assistant
ResCare Homecare
01.2017 - 12.2019
Associate of Science - Funeral Services
Fayetteville Technical Community College
High School Diploma -
Southern Nash High School