Shalicia Williams
Fort Worth,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Repacker Lead
Stanley Black & Decker
09.2023 - Current
- Assisted in training new hires on proper procedures, promoting a consistent approach among all team members. Supported cross-functional teams as needed, demonstrating flexibility and adaptability in contributing toward organizational objectives. Enhanced warehouse efficiency by accurately sorting and organizing incoming shipments.
- Oversaw day-to-day activities of 10-15 employees repack establishment, fostering inspiring atmosphere to optimize employee experiences. Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
Customer Care Representative (remotely)
TRUEGREEN
07.2022 - 11.2023
- Provided effective customer service by resolving inquiries and addressing concerns, ensuring client satisfaction and retention
- Enhanced revenue by recommending and upselling complementary services based on customer needs
- Demonstrated proficiency in utilizing Microsoft Office applications to document interactions and manage customer data.
Valet Driver
Driver Network Service
10.2021 - 04.2023
- Provided customer-focused vehicle pick-up and delivery services, ensuring a seamless experience for clients during their vehicle servicing appointments
- Maintained punctuality and safety standards, enhancing customer satisfaction and trust in transport handling.
Customer Service/Dispatcher
Savvy Solutions
02.2019 - 07.2022
- Orchestrated efficient scheduling and routing for a fleet of drivers, ensuring punctual service delivery while optimizing fuel consumption
- Facilitated effective communication between supervisors and clients to confirm the completion and satisfaction of services
- Managed and directed the deployment of transportation resources to meet diverse customer needs in a fast-paced environment.
Amazon Team Member
Amazon Air Gateway
05.2021 - 12.2021
- Facilitated operational efficiency by managing dock door activities for incoming and outgoing transportation
- Conducted thorough audits and maintained detailed safety logs, contributing to a compliant and secure work environment
- Delivered comprehensive safety training and provided constructive feedback to enhance team performance and awareness.
Wheelchair Operator
Allegiance Mobile Health
12.2018 - 05.2021
- Ensured safe and timely transportation of patients for medical appointments and hospital discharges, adhering to all safety protocols
- Provided compassionate care and assistance to individuals during non-emergency medical transports, maintaining a high standard of patient satisfaction.
Education
High School Diploma, General Studies -
Wooddale High School
Memphis, TN05.2011
Skills
- Driving
- Delivery Driver Experience
- Hospital Experience
- Research
- Organizational Skills
- Customer Service
- Leadership
- Event Planning
- Warehouse Experience (10 Years)
- Supervising Experience (10 Years)
- Senior Care
- Negotiation
- Commercial Driving
- Landscaping
- Commercial Vehicle Experience
- Box Truck
- Typing
- Retail Sales
- Sales
- Customer Support
- Canvassing
- Computer Literacy
- Computer Skills
- Outside Sales
- Cold Calling
- Hospitality
- Effective Communication (6 Years)
- Team lead
Certification
Driver's License
Timeline
Repacker Lead
Stanley Black & Decker
09.2023 - Current
Customer Care Representative (remotely)
TRUEGREEN
07.2022 - 11.2023
Valet Driver
Driver Network Service
10.2021 - 04.2023
Amazon Team Member
Amazon Air Gateway
05.2021 - 12.2021
Customer Service/Dispatcher
Savvy Solutions
02.2019 - 07.2022
Wheelchair Operator
Allegiance Mobile Health
12.2018 - 05.2021
High School Diploma, General Studies -
Wooddale High School