Shaliesha Spraglin
Detroit,MI
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Trinity Health Hospital. Excelled in sterilization processes, improving safety standards by adhering to OSHA and FDA guidelines. Skilled in cash handling and customer service, showcasing reliability and empathy. Achieved recognition for outstanding performance and teamwork, contributing significantly to employer success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Worker
Trinity Health Hospital
10.2019 - Current
Steril Processing Technician
Trinity Health Hospital
10.2020 - 10.2022
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Central Processing Training
St. John Hospital
03.2020 - 06.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Sales Associate
Kohls Department Store
10.2012 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sale’s Associate
The Children's Place
03.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Meijer
06.2014 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Front Desk Intern
Colasanti Construction Services
06.2011 - 08.2011
- Coordinated with maintenance staff to address facility issues promptly, minimizing inconvenience for guests.
- Contributed towards monthly sales targets by promoting special offers/packages available at the property.
- Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations during the internship period.
- Answered phones, provided information and took messages.
- Sorted and organized files, spreadsheets, and reports.
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
Education
Allied Health
Macomb Community College
Warren, MIDetroit School of Arts
Detroit, MI06.2010
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Customer Assistance
- Problem-Solving
Certification
Healthcare sterile processing association
Timeline
Steril Processing Technician
Trinity Health Hospital
10.2020 - 10.2022
Central Processing Training
St. John Hospital
03.2020 - 06.2020
Retail Worker
Trinity Health Hospital
10.2019 - Current
Sale’s Associate
The Children's Place
03.2015 - 05.2016
Cashier
Meijer
06.2014 - 08.2014
Sales Associate
Kohls Department Store
10.2012 - 02.2020
Front Desk Intern
Colasanti Construction Services
06.2011 - 08.2011
Allied Health
Macomb Community College
Detroit School of Arts
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