Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalimar Carothers

Summary

Results-driven professional with strong interpersonal and leadership skills, experienced in motivating and mentoring teams. Highly organized and adaptable, able to manage multiple priorities in fast-paced environments while ensuring compliance with CLEAR, airport, and federal regulations. Proficient in technology, flexible with non-traditional schedules, committed to operational excellence and fostering a positive team environment.

Overview

12
12
years of professional experience

Work History

Senior Ambassador

Alclear LLC
04.2025 - Current
  • Assists in leading shift operations, including briefings, huddles, and staff rotations, while managing customer-facing airport activities.
  • Coach, mentor, and train staff to meet sales, service, and compliance goals.
  • Monitor and drive security, service, and sales performance, ensuring alignment with TSA and CLEAR policies.
  • Represent CLEAR with TSA, airlines, and airport stakeholders, building strong partnerships.

Ambassador

Alclear LLC
11.2023 - 04.2025
  • Consistently adhered to security procedures by validating airline documents, verifying CLEAR members' traveler identification, and always followed all security and safety protocols.
  • Ensure that CLEAR and TSA policies and procedures are conducted with the highest levels of security and integrity.
  • Provided exceptional customer service, engaging with members, potential members, and general travelers.

Call Center Team Lead

GE Appliances, A Haier
07.2021 - 11.2023
  • Supervised and managed a team of call center agents, ensuring smooth operations, exceptional customer service, and the achievement of performance targets through coaching, training, and performance monitoring.
  • Monitored team performance, and provided constructive feedback.
  • Addressed and resolved escalated customer issues.
  • Analyze call center data to identify trends and areas for improvement.

Call Center Team Lead

Georgia Natural Gas
10.2019 - 06.2021
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Team Lead Sales Associate

The Home Depot Inc
07.2016 - 09.2019


  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
  • Provided direction and guidance to team members on projects, tasks, and goals.
  • Made decisions and took action to improve team performance.

Store Manager

The Family Dollar
10.2013 - 07.2016
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • •Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.


Education

Emergency Medicine

LaGuardia Community College
06-2018

Skills

  • Operational efficiency
  • Coaching and training
  • Policy adherence
  • Security procedures
  • Conflict resolution
  • Customer service
  • Team management
  • Data analysis
  • Performance monitoring

Timeline

Senior Ambassador

Alclear LLC
04.2025 - Current

Ambassador

Alclear LLC
11.2023 - 04.2025

Call Center Team Lead

GE Appliances, A Haier
07.2021 - 11.2023

Call Center Team Lead

Georgia Natural Gas
10.2019 - 06.2021

Team Lead Sales Associate

The Home Depot Inc
07.2016 - 09.2019

Store Manager

The Family Dollar
10.2013 - 07.2016

Emergency Medicine

LaGuardia Community College

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