Summary
Overview
Work History
Education
Skills
Timeline
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VINCENT SMITH

DALLAS,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Senior Branch Ambassador

Capital One Bank
05.2022 - Current
  • Improved customer satisfaction by providing personalized service and addressing concerns promptly.
  • Conducted regular account reviews for clients, ensuring optimal financial product placement and alignment with their financial goals.
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
  • Maintained professional, organized, and safe environment for employees and patrons.

Senior Consultant

COMCAST/ NBC UNIVERSAL
04.2017 - 11.2021
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Provided sales and customer service assistance to walk-in traffic
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

Experience Specialist

VERIZON
08.2014 - 11.2016
  • Collaborated with department heads to identify skill gaps and develop targeted training solutions.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • . Monitored industry trends and competitor offerings to maintain a competitive edge in market positioning.

Property Manager

R & F REALTY LLC.
04.2006 - 07.2014
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.

Education

Bachelor of Science (B.S.) in Business Management - BUSINESS MANAGEMENT

Chicago State University
Chicago, IL
04.2013

Skills

  • Team Leadership
  • Operational Efficiency
  • Oral Presentations
  • Training Initiatives
  • Curriculum Design
  • Sales Planning

Timeline

Senior Branch Ambassador

Capital One Bank
05.2022 - Current

Senior Consultant

COMCAST/ NBC UNIVERSAL
04.2017 - 11.2021

Experience Specialist

VERIZON
08.2014 - 11.2016

Property Manager

R & F REALTY LLC.
04.2006 - 07.2014

Bachelor of Science (B.S.) in Business Management - BUSINESS MANAGEMENT

Chicago State University

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