Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johanna Sorto

Brentwood,NY

Summary

Results-driven professional with a strong background in banking and customer service. Recognized for exceptional interpersonal skills and the ability to build and maintain valuable relationships. Proven expertise in leading cross-functional initiatives, optimizing workflows, ensuring compliance, and coordinating events. Adept at project planning and execution, driving efficiency, and delivering impactful results.

Overview

8
8
years of professional experience

Work History

Senior Branch Ambassador

Capital One
Lindenhurst, NY
11.2018 - Current
  • Led process improvement initiatives for branch operations, including streamlining workflows and enhancing the customer experience
  • Enhanced customer retention by working with in-house teams to assess needs, align product offerings, and ensure satisfaction.
  • Implemented strategies to encourage usage of digital tools, driving growth in adoption for mobile applications and online banking.
  • Conducted training sessions on necessary tools and regulatory standards, decreasing incident escalations.
  • Supervised transactional activities to maintain alignment with anti-money laundering protocols.
  • Provided guidance to team members throughout the project lifecycle.
  • Resolved conflicts in a timely manner to ensure smooth functioning of projects.
  • Engaged in collaborative sessions and field evaluations to compile data needed for internal reviews.

Site Manager /Fire Watcher

North-East Demolition Corp
Manhattan, NY
01.2017 - 11.2018
  • Provided training opportunities for existing staff in order to enhance their skillset.
  • Assigned tasks and delegated responsibilities among team members.
  • Resolved conflicts between staff members in a timely manner.
  • Monitored site activities to meet safety and operational standards, including fire watch responsibilities during high-risk operations.
  • Project scheduling, risk management, and stakeholder communication.
  • Quality assurance and adherence to OSHA standards
  • Prepared and processed site permits in compliance with state and construction guidelines

Education

Associate of Arts - Accounting

Suffolk Community College
Selden, NY
05-2018

Bachelor of Arts - Cyber Security

Southern New Hampshire University
Hooksett, NH

Skills

  • Brand awareness
  • Task prioritization
  • Analytical skills
  • Team management
  • Effective communication
  • Adaptability and flexibility

Languages

Spanish
Professional

Timeline

Senior Branch Ambassador

Capital One
11.2018 - Current

Site Manager /Fire Watcher

North-East Demolition Corp
01.2017 - 11.2018

Associate of Arts - Accounting

Suffolk Community College

Bachelor of Arts - Cyber Security

Southern New Hampshire University

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Johanna Sorto