Jessenia Casimiro
Saddle Brook
Summary
Results-driven and highly experienced professional with a strong background in integrating banking, customer service, and branch operations. Skilled in working under pressure and adapting to new situations and challenges. Bilingual fluency in English and Spanish. Extensive experience in financial examination and risk analysis, with expertise in analyzing trends and risk factors. Proven ability to provide sound recommendations to mitigate risk. Highly adept in regulatory compliance, financial analysis, and investigative research. Demonstrated track record of identifying financial irregularities and implementing effective control mechanisms. Digitally savvy with strong leadership skills.
Overview
18
18
years of professional experience
Work History
Senior Branch Ambassador
CAPITAL ONE
04.2014 - Current
- Selected to support the Market Manager, and multi-branch Market as a SME by conducting monthly Branch Operations Self Assessments
- A catalyst to support new hire and ongoing training
- Create and facilitate market and cluster huddles, to support branch operations, compliance updates, and support routine management for learning and development, event staffing and PTO coverage
- Managed a full service branch in absence of Market Manager that contributed to the branch operational soundness resulting in a high exceeding branch annual review score
- Achieved multiple perfect scores on Branch Annual Reviews by adhering to well managed focus
- Led successful Safe Deposit Box Closure Project for branch team that involved client outreach, internal auditing, billing research, and overall process management
- Observe and coach ambassadors to identify operational gaps needing resolution and ensure compliance with established policies and procedures
- Monitor and analyze branch performance metrics to ensure alignment with business objectives, driving results
- Lead the Well Managed Pod for market-wide impact
- Elevate customer experience by educating clients on digital banking products, ensuring a seamless digital experience, contributing to a higher customer satisfaction rate
- Expert in identifying risks such as fraud and preventing over $900,000 in losses to the bank
- Investigate and assess potential suspicious activity transaction monitoring alerts for potential money laundering, terrorist financing, fraud, and other potential illicit activities
- Perform basic and enhanced due diligence KYC reviews for new and existing customers
- Review and evaluate potential adverse information related to customers and customer activity
Assistant Manager
PAYLESS SHOES SOURCE
07.2006 - 10.2013
- Managed store operations by sharing duties with the Location Manager
- Developed and implemented execution of a six step customer satisfaction program which lead our location to win perfect customer satisfaction scores three years in a row
- Coached and trained 15 new hires to provide standards of excellence in customer service
- Facilitated location huddles and meetings, implementing new sales goals which helped the location achieve a customer conversion growth from 39% to 57%
Education
Bachelor Of Science - Education
The City University of New York
New York, NY05.2026
Skills
- Leadership
- Teamwork
- Communication
- Organization
- Training - Coaching - Mentoring
- Risk Mitigation
- Policies and Procedures
- Priority Management
- Fraud Patterns
- AML
- Regulatory Compliance
- Problem-solving
- Attention to detail
Accomplishments
Lead The Way 2022 Recipient
Q1 2024 Big East Way Recipient
Communityleadership
- Ready- Set- Bank
- WHEELS: supporting Spanish speaking communities and youth
Languages
Spanish
Native or Bilingual
Timeline
Senior Branch Ambassador
CAPITAL ONE
04.2014 - Current
Assistant Manager
PAYLESS SHOES SOURCE
07.2006 - 10.2013
Bachelor Of Science - Education
The City University of New York
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