Dora Banales
N Richland Hills,TX
Summary
Objective Branch leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Branch Ambassador
Capital One Bank
05.2013 - Current
- Lead Branch Ambassadors in my cluster and district to achieve core metrics and compliance goals.
- Addressed associate questions, issues, and concerns with little to no direct supervision.
- Assisted Market manager with customers complaints and deescalation.
- Participates and Leads Well Managed Pillar responsible to ensure district hits core metrics.
- Lead, coach, and motivate a high performing team in a dynamic environment.
Senior Business Banker
Capital One Bank
05.2013 - Current
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
Education
Associate of Science -
Tarrant County College
Skills
* Lead the Way Recipient
* District Catalyst
* Rated Exceptional for End of Year review
* Home Equity Champion
Accomplishments
*Lead the Way Recipient. Greatest award Capital One Bank has.
Certification
* Business Banking Certification thru Capital One Bank
Languages
Spanish
Native or Bilingual
Timeline
Senior Branch Ambassador
Capital One Bank
05.2013 - Current
Senior Business Banker
Capital One Bank
05.2013 - Current
Associate of Science -
Tarrant County College