Shalina Voss
San Bernardino,CA
Overview
2
2
year of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Mountain Mikes Pizza
Modesto, CA
07.2021 - 02.2022
- Supervised efforts of teams within 200 guest capacity restaurant, ensuring timely and quality servicing of guests.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Coordinated efforts of assigned teams with focus on productivity, efficiency and achieving top customer experience.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained 100% accuracy rate in regards to financial transactions and oversaw error-free processing of cash, check and credit card transactions.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Organized implementation of new banners, displays and menus.
Restaurant Team Member
Jack N The Box
Modesto, CA
03.2021 - 07.2021
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Greeted customers at drive-thru and took food orders.
- Prepared food orders, cooking on grill and operating fry station.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Used proper techniques to prepare food and ingredients.
- Operated register to process payments and collect cash payment for order totals.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Recorded orders by answering customer questions and entering requests in system.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted guests pleasantly and answered menu questions.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
High School Diploma -
Cabrillo Point Academy
El Cajon, CA06.2021
Skills
- Safety Training
- Kitchen Staff Supervision
- Orientation and Onboarding
- Production and Time Sequencing
- Cash Handling
- Complaint Resolution
- Worker Training
- Timesheet Organization
- Cash Receipt Balancing
- Equipment Arrangement Specifications
- Deposit Preparation
- Task Delegation
- Equipment Inspection
- Food Portion Specification
- Customer Service
- Inventory Control
- Verbal and Written Communication
- Payment Acceptance
- Payroll Preparation
- Work Area Inspection
- Work Station Assignments
- Alcoholic Beverage Service
- Critical Thinking
- Dining Area Cleaning Supervision
- Service Training
- Shortage Reports
- Data Entry Software
- Greeting and Seating Guests
- Supplies Purchasing
- Service Quality Standards Evaluation
- Disciplinary Write-ups
- Supplies Forecasting
- Food Delivery Oversight
- Point of Sale POS Software
- Waste Procedures Establishment
- Serving Arrangements Collaborations
- Team Collaboration
- Menu Planning
- Policies Development
- Microsoft Excel
- Budget Development
- Staff Forecasting
- Work Procedures Evaluation
- Nutritional Assessments
- Food Assembly Supervision
- Ingredient Estimation
- Personnel Data Reporting
- Theft Procedures Establishment
- Special Menu Planning
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Achieved resolution through effectively helping with customer issues.
- Documented and resolved employee confrontations which led to resolutions.
- Achieved promotion by completing necessary training with accuracy and efficiency.
Certification
- Certified Restaurant Supervisor, Mountain Mikes Pizza - Jul 2021- Feb 2022
- Restaurant Supervisor Training - Jul 2021- Feb 2022
- Food Handler Certification
Timeline
Restaurant Supervisor
Mountain Mikes Pizza
07.2021 - 02.2022
Restaurant Team Member
Jack N The Box
03.2021 - 07.2021
High School Diploma -
Cabrillo Point Academy