Shalini D’Andrade
Queens,NY
Summary
Driven professional with a proven track record at Municipal Credit Union, adept in money handling and customer needs assessment. Excelled in reducing wait times and enhancing customer service through educational initiatives. Demonstrated leadership at New Thriving Restaurant by improving team performance and business outcomes. Skilled in data entry efficiency and fostering professional relationships.
Overview
11
11
years of professional experience
Work History
Bank Teller
Municipal Credit Union
Springfield,NY
05.2024 - 07.2024
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided customer records, account statements and copies of checks.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Manager/Server
New Thriving Restaurant
116-20 Liberty Avenue, NY 11419
06.2016 - 12.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Paint Laboratory Technician
Torginol Paints Inc,Continental Group of Companies
Georgetown,Guyana
02.2013 - 06.2016
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained consumables and glassware inventory by receiving and inventorying incoming shipments.
- Calibrated and maintained instruments to keep equipment fully operational.
- Maintained documentation on tests performed in lab.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Documented information by maintaining daily logs and equipment record books.
- Completed quality documents and input and saved quality data in appropriate locations.
- Performed routine lab and department maintenance to keep area clean and orderly.
Education
Science
St.Roses High School
Georgetown,Guyana08.2012
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Cash handling expertise
- Data Entry Efficiency
- Customer Needs Assessment
- Balance Transfers
- Signature Verification
References
1.Municipal Credit Union
134-66 Springfield Blvd
Shaquana Bowles (Branch Manager)
Contact : +1 (347) 234-3298
2.New Thriving Restaurant
116-20 Liberty Avenue
Jun Zhou (CEO)
Contact : (646) 270-6633
3.Torginol Paints Inc
Georgetown,Guyana
Suman Sugadhan (Laboratory Manager)
Contact : +592 665 1041
Timeline
Bank Teller
Municipal Credit Union
05.2024 - 07.2024
Manager/Server
New Thriving Restaurant
06.2016 - 12.2023
Paint Laboratory Technician
Torginol Paints Inc,Continental Group of Companies
02.2013 - 06.2016
Science
St.Roses High School