Shalini Gaurav Saxena
Richmond,USA
Summary
Results-oriented leader with 20+ years of progressive experience leading critical IT functions, driving strategic service management objectives, and building transformational digital capabilities. Adept at building and leading highly engaged cross-functional teams and cultivating strong customer relationships. Proven track record in delivering high-priority business outcomes through design thinking, structured problem-solving, and effective influencing.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Technology Strategy Delivery Leader
Owens & Minor
Richmond, VA
01.2022 - Current
- Develop and implement strategic plans to improve the efficiency and effectiveness of IT for Product and Health Services.
- Responsible for developing strategic plan that encompasses short and long term roadmap, stakeholder management, risk management, technical oversight, financial and resource management, and continuous improvement to drive business value.
- Reduced IT operations expenses by 30% by building internal IT support and maintenance that encompasses recruitment of 200+ staff across different domains, developing ITIL support model for maintenance and support of the systems, developed a streamlined process for vendor management.
- Led migration of 200+ applications to a new data center (VMware HCX), achieving 10% infrastructure cost reduction.
- Recognized as Ideal Value Employee of the Year in 2024.
- Currently building business case for transforming legacy ERP & WMS to S/4 HANA SAP.
Director, Software Development Delivery
NTT Data Inc.
Richmond, VA
01.2016 - 01.2022
- Managed enterprise-scale programs for Fortune 500 healthcare logistics and retail supply chain clients.
- Reduced IT operating expenses by 10% via application rationalization & RPA strategy.
- Ensured resilience of logistics platform during 10X COVID-driven volume surge, supporting PPE distribution monitored by the White House.
- Implemented DevOps, reducing delivery cycle time by 5%.
- Improved ERP stability, consistently exceeding SLA targets.
- 3-time recipient of the highest performance award.
Sr. Business Solution Advisor / Program Manager
Dell Services
Richmond, VA
01.2012 - 01.2016
- Enhanced order-to-shipment delivery timelines by 3%.
- Boosted customer satisfaction by 25%, reduced support backlog by 70%.
- Led iterative delivery methods and business-aligned solution roadmaps.
Sr. Business Analyst
Commonwealth of Virginia
Richmond, VA
01.2008 - 01.2012
- Developed CRM case management system; recognized by Governor’s Office.
- Led requirements gathering, product delivery, and end-user training.
Business Analyst Consultant
Bank of New York Mellon
Pittsburgh, PA
01.2007 - 01.2008
- Designed IT governance improvements, enabling faster adoption of strategic technologies.
Senior Network Analyst
Soul Converged Communication
Sydney, Australia
01.2004 - 01.2006
- Managed backup & disaster recovery projects; led data center migration.
Web Graphic Designer
Design Expo Pvt. Ltd.
Mumbai, India
01.2002 - 01.2003
- Built web pages using HTML, Dreamweaver, CSS, and XML.
Education
Master of Engineering - Telecommunications & Management
University of Technology
Sydney, AustraliaBachelor of Engineering - Electronics Engineering
Shivaji University
Pune, IndiaSkills
- Program & Portfolio Management
- IT Strategy Development & Delivery
- Leadership & Team Building
- ITIL Support & Services
- Technology Roadmap, Prioritization & Delivery
- Agile Delivery Management
- Capital & Operational Budget Management
- DevOps & Robotic Process Automation
Certification
- Certified Product Manager – 280Group
- Dell PM3 (Program, Project & Portfolio) Level 2
- Microsoft Azure PaaS Fundamentals
- SAFe 5.0 Certified Scrum Master
- Certified Business System Analyst
- ITIL Foundations
Volunteer Experience
- VCU Palliative Care, Patient Care & Reception Lead
- UNICEF, Fundraiser for Child Welfare
Timeline
Technology Strategy Delivery Leader
Owens & Minor
01.2022 - Current
Director, Software Development Delivery
NTT Data Inc.
01.2016 - 01.2022
Sr. Business Solution Advisor / Program Manager
Dell Services
01.2012 - 01.2016
Sr. Business Analyst
Commonwealth of Virginia
01.2008 - 01.2012
Business Analyst Consultant
Bank of New York Mellon
01.2007 - 01.2008
Senior Network Analyst
Soul Converged Communication
01.2004 - 01.2006
Web Graphic Designer
Design Expo Pvt. Ltd.
01.2002 - 01.2003
Master of Engineering - Telecommunications & Management
University of Technology
Bachelor of Engineering - Electronics Engineering
Shivaji University