Shalini Gunathilake
Justin,TX
Summary
Dynamic Junior Banker Executive at Sampath Bank with a proven track record in cash management and team leadership. Expert in processing new accounts and enhancing customer satisfaction through effective communication. Recognized for maintaining compliance and resolving inquiries efficiently, contributing to a seamless banking experience for clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior Banker Executive
Sampath Bank
Colombo , Sri Lanka
01.2012 - 01.2017
- Managed daily cash transactions and ensured accurate cash drawer balances.
- Supervised teller staff to maintain high customer service standards.
- Trained new tellers on operational procedures and customer interactions.
- Processed deposits, withdrawals, and loan payments efficiently.
- Monitored compliance with banking regulations and internal policies.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Processed new account applications and verified customer information.
- Educated clients on product features, services, and account management tools.
- Responded to client inquiries regarding account status and transactions.
Education
High School Diploma -
Mahamaya Girls' College
Kandy, Sri Lanka08-2009
Skills
- Cash management
- Team leadership
- Attention to detail
- Account processing
- Effective communication
- Time management
- New account setup
- Check cashing and withdrawals
- ATM balancing
- Teller experience
- Consumer banking
- Follow-up skills
- CRM systems
- Due diligence
Certification
- Accounting Technician | Tarrant County College
- Certificate in Banking & Finance | Institute of Bankers of Sri Lanka
- Diploma in Business English | American College of Higher Education of Sri Lanka
References
References available upon request.
Timeline
Junior Banker Executive
Sampath Bank
01.2012 - 01.2017
High School Diploma -
Mahamaya Girls' College