Shalini James Paulraj
San Ramon,CA
Summary
Business Process and Analytics Professional specializing in business process design and continuous improvement. Proven track record in logistics system optimization and process transformation, driving operational excellence. Expertise in change management and KPI-driven performance tracking to enhance global operations.
Overview
3
3
years of professional experience
Work History
Customer Insights & Business Process Lead
Foundever (Bell Canada)
Chennai, IN
07.2022 - 09.2023
- Conducted gap analysis and redesigned processes, enhancing CSAT by 12% and reducing repeat complaints by 22%.
- Mapped workflows and automated processes in Excel, decreasing resolution time by 30%.
- Designed Tableau dashboards to monitor KPIs, improving business intelligence transparency and alignment with stakeholder objectives.
Manager, Business Process & Logistics Analytics
Flair Freight Private Limited
Chennai, IN
02.2021 - 06.2022
- Executed process transformation initiatives across four hubs, enhancing on-time delivery by 15% and decreasing freight costs by 10%.
- Developed Power BI dashboards to track over 15 logistics KPIs, reinforcing accountability and facilitating vendor negotiation strategies.
- Applied forecasting and root cause analysis in Python to identify hub delays, minimizing disruptions by 25% while promoting continuous improvement.
- Collaborated with terminal operations teams and vendors via Transport Management Systems and Terminal Operating Systems to enhance visibility and reporting.
Associate, Operations & Process Analyst
Flair Fright Private Limited
Chennai, IN
05.2020 - 01.2021
- Conducted feasibility studies and cost-to-serve analysis in SQL and Excel, achieving 7% cost savings through contract renegotiations.
- Developed cross-functional dashboards integrating shipment accuracy and exception logs, reducing SLAs by 18% while ensuring process governance.
- Created training materials and SOP-aligned documentation to promote change adoption and maintain compliance.
Education
Master of Science - Business Analytics
Hult International Business School
Boston, MA04-2025
Master of Science - International Business
Hult International Business School
Boston09-2024
Bachelor of Technology - Biotechnology Enterprise
SRM Institute of Science And Technology
India09-2022
Skills
- Data analysis and visualization
- Process optimization strategies
- Project and stakeholder management
- Statistical techniques and forecasting
- Process improvement
- Gap analysis methodologies
- KPI monitoring and feasibility assessment
- Business case formulation
- Logistics analytics knowledge
- Proficient in SQL and Python
- Expertise in Tableau and Power BI
- Advanced Excel proficiency
- Governance of data practices
- Root cause identification
Timeline
Customer Insights & Business Process Lead
Foundever (Bell Canada)
07.2022 - 09.2023
Manager, Business Process & Logistics Analytics
Flair Freight Private Limited
02.2021 - 06.2022
Associate, Operations & Process Analyst
Flair Fright Private Limited
05.2020 - 01.2021
Master of Science - Business Analytics
Hult International Business School
Master of Science - International Business
Hult International Business School
Bachelor of Technology - Biotechnology Enterprise
SRM Institute of Science And Technology
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