Shalisa Hart
Indianhead,MD
Summary
Experienced Medical Administrative Lead dedicated to providing superior patient support by offering reliable information on insurance coverage, finance options, and documentation requirements. Proficient in scheduling and database management to enhance communication efficiency and reduce correspondence backlogs. Skilled at identifying client needs and concerns to enhance engagement strategies and overall service quality.
Overview
18
18
years of professional experience
Work History
Patient Access Scheduler
United Health Group, Optum
03.2024 - 02.2025
- Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
- Ensure seamless communication with external parties such as referring physicians'' offices or diagnostic centers while coordinating complex multi-disciplinary appointments for patients.
- Maintain strict adherence to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Reduce no-show rates by implementing timely reminder calls and text messages for upcoming appointments.
- Provide exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
Quality Assurance Analyst
Curative Inc
04.2022 - 03.2024
- Enhance quality control protocols, achieving a notable decrease in project errors and an increase in customer satisfaction
- Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
- Conduct comprehensive risk assessments to preemptively mitigate job site hazards, ensuring a safer working environment
- Maintain precise records through meticulous data entry and database oversight.
- Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Collaborate with team members from various Roadie departments to ensure seamless delivery experience
Medical Field Ops Lead Administrator
Curative Inc
02.2018 - 04.2022
- Perform administrative and/or program support work, such as planning, research, analysis, writing, correspondence control, communications, and/or liaison.
- Use computer programs and registration systems to schedule patients for routine and complex procedures.
- Responding to patient inquiries, scheduling appointments, and managing communication with insurance companies.
- Communicate to ensure procedures, policies, and alternatives; obtain information about operations and needs; coordinate personnel management activities with PMOD and/or OHR and OEEMA
- Filing, scanning, copying, and managing office supplies.
- Provide administrative support to medical staff, assisting with various clerical tasks as needed allowing senior staff to increase revenue by 25%
Applied Behavior Analysis Technician
BEYOND THE BASICS ABA
09.2018 - 11.2020
- Observed and recorded behavioral patterns, compiling data and supporting documentation to facilitate accurate analysis and treatment plans
- Delivered individual psychotherapy sessions informed by sound understanding of psychopathology and clinical methodologies
- Executed Functional Behavior Assessments to ascertain underlying causes of difficult behaviors and applied behavioral intervention programs effectively.
- Reduced challenging behaviors in clients by employing behavior modification techniques, such as reinforcement and extinction.
Educational Trainer
JBAB Child Development Center I
07.2007 - 03.2017
- Design and implement a comprehensive training program, including creation of course catalogs and associated materials, to meet client needs effectively
- Provide administrative support through meticulous file organization, report generation, and appointment scheduling, enhancing overall team productivity
- Use spreadsheets to design training for all employees/ new hires ensuring increase of company retention and productivity rates 30%.
- Coordinate professional learning communities among faculty members to enhance collaboration and shared expertise.
Education
Associate of Applied Science - Medical Assistant
Career Technical Institute
Washington DcSkills
- Regulatory Compliance
- Multitasking and Time Management
- HIPAA compliance
- Documentation
- Research and Analysis
- Patient registration
- Microsoft Office Proficiency
- Meticulous Attention To Detail
- Data Entry
- Electronic health records
- Appointment scheduling
- Insurance verification
- Quality assurance
- EMR
Timeline
Patient Access Scheduler
United Health Group, Optum
03.2024 - 02.2025
Quality Assurance Analyst
Curative Inc
04.2022 - 03.2024
Applied Behavior Analysis Technician
BEYOND THE BASICS ABA
09.2018 - 11.2020
Medical Field Ops Lead Administrator
Curative Inc
02.2018 - 04.2022
Educational Trainer
JBAB Child Development Center I
07.2007 - 03.2017
Associate of Applied Science - Medical Assistant
Career Technical Institute
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