Summary
Overview
Work History
Education
Skills
Timeline
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Your Name

Piscataway,NJ

Summary

Customer-obsessed, quality-focused professional with a proven track record of driving excellence in fast-paced environments. Expertise in issue resolution, transaction processing, and data analysis, with a strong background in healthcare and pharmaceutical client care. Adept at leading teams, managing high-stakes projects, and implementing strategic process improvements that result in measurable outcomes.

Overview

8
8
years of professional experience

Work History

UNDERWRITING ASSISTANT I

EVEREST REINSURANCE COMPANY
04.2023 - Current
  • Warren
  • Reviewed and analyzed 100+ incoming transactions daily to ensure 100% accuracy and compliance
  • Processed multi-line new business submissions, renewals, and endorsements, consistently meeting tight deadlines
  • Managed underwriting relationships, providing timely responses to service inquiries, resulting in a 15% increase in client satisfaction
  • Participated in peer review and quality control, contributing to a 10% reduction in processing errors.

LEAD CARE COORDINATOR

CONDUENT, XEROX/INVENTI HEALTH
Somerset
04.2020 - 03.2023
  • Connected patients to community resources, enhancing patient health outcomes and satisfaction
  • Led a team that increased patient self-management by 20%, resulting in improved treatment adherence
  • Assisted with benefit investigations, reducing patient medication copays
  • Managed and monitored call center operations, achieving a 25% increase in quality compliance.

LEAD QUALITY ASSURANCE AUDITOR

CONDUENT, FORMERLY XEROX/INVENTI HEALTH
Somerset
04.2019 - 04.2020
  • Partnered with operational team leads to identify and implement key process improvements, resulting in a 15% increase in service efficiency
  • Conducted quality assurance audits and coaching sessions, improving overall team performance
  • Developed systematic approaches for high-quality service delivery, reducing error rates.

CASE MANAGER

DOVA 1SOURCE, CONDUENT, FORMERLY XEROX/INVENTI HEALTH
Somerset
03.2018 - 04.2019
  • Successfully launched and developed a new patient support program
  • Managed complex calls in a high-volume call center environment, consistently exceeding performance targets
  • Reported Adverse Events and Product Quality Complaints, ensuring compliance with industry regulations.

REIMBURSEMENT SPECIALIST

CONDUENT, FORMERLY XEROX/INVENTI HEALTH
Somerset
12.2016 - 03.2018
  • Provided support to patients without financial resources, facilitating access to necessary medications
  • Conducted benefit investigations, resolving reimbursement issues for commercial and government payers
  • De-escalated stressful situations, improving patient relations and maintaining service quality.

Education

Associate of Arts -

Middlesex County College

Skills

  • Data Analysis
  • Issue Resolution
  • Team Leadership
  • Adverse Event Reporting
  • Product Quality Complaints
  • Benefit Investigation
  • Training & Development
  • Salesforce, Outlook, Excel, ImageRight
  • Call Monitoring & Quality Assurance
  • Client Relationship Management

Timeline

UNDERWRITING ASSISTANT I

EVEREST REINSURANCE COMPANY
04.2023 - Current

LEAD CARE COORDINATOR

CONDUENT, XEROX/INVENTI HEALTH
04.2020 - 03.2023

LEAD QUALITY ASSURANCE AUDITOR

CONDUENT, FORMERLY XEROX/INVENTI HEALTH
04.2019 - 04.2020

CASE MANAGER

DOVA 1SOURCE, CONDUENT, FORMERLY XEROX/INVENTI HEALTH
03.2018 - 04.2019

REIMBURSEMENT SPECIALIST

CONDUENT, FORMERLY XEROX/INVENTI HEALTH
12.2016 - 03.2018

Associate of Arts -

Middlesex County College

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