Shalise Hymes
Rogers
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Pricing Support Analyst II
JB Hunt
Lowell, AR
12.2018 - Current
- Support sales executives by proposing bids, enhancing client engagement, and driving sales growth
- Analyzed customer bid sheets with VLOOKUP for accurate data import and streamlined processes
- Published new and awarded lanes for CE, contributing to efficient logistics and pricing strategies
- Provided critical pricing support, enabling executives to secure contracts and capitalize on opportunities
Customer Experience Account Manager
JB Hunt Transportation
Lowell
09.2021 - 08.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Work closely with operations to ensure timely pick ups and deliveries.
- Track drivers to ensure the ETA is completely accurate.
Driver Recruiter
JB Hunt Transport
Lowell, AR
12.2018 - 10.2020
- Conducted thorough background checks and reference verifications, ensuring all hires met strict safety standards and qualifications.
- Negotiated competitive compensation packages that attracted top talent while remaining within budgetary constraints.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Worked closely with back verification specialist to help drivers provide everything that they need to to complete the hiring process.
- Help guide drivers to orientation to ensure the hiring and paperwork process works simultaneously.
Retail Sales Consultant
AT&T Inc.
Rogers, AR
01.2016 - 12.2018
- Engaged customers with friendly service, resolving complaints to ensure satisfaction
- Mentored new associates, enhancing team efficiency and store culture
- Implemented effective division of responsibilities with management team
- Trained 4 new sales associates quarterly, improving overall team performance
Member Service Representative
Unify
Rogers, AR
12.2015 - 06.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Set up loans and bank accounts for new members.
Assistant Manager
Verizon Wireless
Fort Smith, AR
06.2011 - 10.2015
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Head Teller
US Bank
Van Buren, AR
09.2010 - 06.2011
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Kept teller window areas clean, organized and fully stocked
- Balanced bank's vault with over $100,000 in it daily
- Completed monthly audits and managed overdraft reports
Education
University of Fort Smith
Fort Smith, AR03.2025
Skills
- Positive
- Strong work ethic
- Motivated team player
- Positive and upbeat
- Excellent communication skills
- Conflict resolution
- Analytical thinking
Accomplishments
- Promoted to Lead Teller based on superior performance.
Timeline
Customer Experience Account Manager
JB Hunt Transportation
09.2021 - 08.2023
Driver Recruiter
JB Hunt Transport
12.2018 - 10.2020
Pricing Support Analyst II
JB Hunt
12.2018 - Current
Retail Sales Consultant
AT&T Inc.
01.2016 - 12.2018
Member Service Representative
Unify
12.2015 - 06.2016
Assistant Manager
Verizon Wireless
06.2011 - 10.2015
Head Teller
US Bank
09.2010 - 06.2011
University of Fort Smith