Shaliyah green
531 George St ,LA
Summary
Dynamic professional with a strong background in direct care and client advocacy at Total Assurance Inc. Skilled in developing individualized support plans and enhancing daily living activities. Known for multicultural sensitivity and effective communication, I excel in fostering client well-being and facilitating community integration through engaging therapeutic activities.
Positive, compassionate, and patient with deep understanding of human behavior and emotional intelligence. Familiar with basic care practices and techniques, including medication administration and personal support. Dedicated to improving quality of life for individuals by providing attentive and empathetic care.
Overview
4
4
years of professional experience
Work History
DSW Worker
Total Assurance Inc
06.2025 - Current
- Developed Individual Education Plans for students with special needs.
- Advocated for clients'' rights within various settings including educational institutions, housing providers, and social service agencies.
- Provided respite care services for family members needing temporary relief from caregiving responsibilities.
- Facilitated groups to discuss clients' restorative goal needs, focusing on daily living skills, social skills, community participation and mental health.
- Stimulated clients during in-house activities by conducting therapeutic exercises such as recreational games, physical exercises and occupational arts and crafts.
- Offered crisis intervention support as needed, de-escalating situations and ensuring the well-being of all parties involved.
- Provided education and resources for family members to better understand and support their loved ones'' needs as they navigate various challenges.
- Transported and accompanied clients to therapy and doctor appointments.
- Improved client well-being by implementing individualized support plans and providing daily assistance.
- Maintained accurate documentation of client progress, noting any changes in behavior or health status for review by the team.
- Integrated residents into communities by organizing holiday and leisure activities.
Paitent Access
Lcmc Health
12.2023 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Operations Assistant
JCPenney
02.2022 - 12.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
Education
High School Diploma -
John Ehret High School
Marrero, LA05-2023
Skills
- Multicultural sensitivity
- Activities of daily living assistance
- Daily living activities
- Medication monitoring
- Direct care
- Transportation
- Professional boundaries
- Personal hygiene assistance
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Problem-solving
- Attention to detail
Timeline
DSW Worker
Total Assurance Inc
06.2025 - Current
Paitent Access
Lcmc Health
12.2023 - 03.2025
Operations Assistant
JCPenney
02.2022 - 12.2023
High School Diploma -
John Ehret High School
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