Shalley Christina Betancourt
Flushing
Summary
Over seven years of experience in in-person customer service with a strong focus on effective communication. Highly organized and proactive, demonstrating adaptability in fast-paced environments. Committed to delivering exceptional customer service and enhancing team operations.
Overview
8
8
years of professional experience
Work History
Barista
OTG
Flushing
11.2024 - Current
- Prepared and served high-quality beverages to customers daily.
- Operated espresso machines and other coffee equipment efficiently.
- Managed inventory levels of coffee beans, syrups, and supplies regularly.
- Collaborated with team members to ensure smooth daily operations.
- Handled cash transactions accurately at the point of sale system.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Crew Member Cook
Shake Shack
Flushing
04.2024 - 02.2025
- Operated kitchen equipment safely and efficiently during peak hours.
- Prepared food items according to Shake Shack's quality standards.
- Maintained cleanliness and organization of the cooking area and equipment.
- Collaborated with team members to ensure timely order completion.
- Followed recipes and portion guidelines to deliver consistent menu items.
- Assisted in training new staff on cooking techniques and safety practices.
- Ensured compliance with health regulations and food safety standards daily.
Merchandiser
OTG
Flushing
11.2019 - 11.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
Cashier
Tejada Wireless
04.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Psychology
LaGuardia Community College of The City University of New York
Long Island City, NY06.2024
High School Diploma -
Maria Cano IED
Bogota, Colombia06.2012
Skills
- Stock replenishment and sales
- Customer inquiries response
- Pricing and shelf labeling
- Reliable and punctual
- Visual merchandising
- Retail expertise
- Active listening
- Espresso machine operation
- Prepared beverages
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Barista
OTG
11.2024 - Current
Crew Member Cook
Shake Shack
04.2024 - 02.2025
Merchandiser
OTG
11.2019 - 11.2024
Cashier
Tejada Wireless
04.2018 - 09.2019
Associate of Arts - Psychology
LaGuardia Community College of The City University of New York
High School Diploma -
Maria Cano IED