Astrid Klein
New York,NY
Summary
Personable and reliable candidate with a strong passion for delivering exceptional customer service and a consistently positive attitude. Extensive experience in retail environments, combined with a deep commitment to customer satisfaction, ensures every interaction is engaging and fulfilling. Dedicated to fostering a welcoming atmosphere and creating memorable experiences for each customer while effectively addressing their needs and concerns. Proven ability to enhance team dynamics and contribute to a collaborative work environment, driving overall success in service delivery.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
08.2023 - 08.2025
- Customer-focused barista, expert in fast-paced environments.
- Delivered exceptional customer service to an average of 50 customers per 30 minutes.
- Assisted with new partner training for POS and product knowledge, assisted with inventory management, restocking, and maintaining cleanliness.
- Built strong skills in customer engagement, teamwork, and time management.
- Provided exceptional customer service by engaging with customers warmly.
Cashier
Star Grocery
08.2022 - 07.2023
- Handled cash transactions and balanced cash register at the end of shifts.
- Assisted customers with inquiries and provided product recommendations.
- Operated POS system accurately for efficient checkout process.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology
New York (City), NY05-2027
High School Diploma -
Skyline High School
Oakland, CA05-2023
Skills
- Customer service
- POS system operation
- Store cleaning
- Reliability and punctuality
- Bagging and packaging
- Handling returns and exchanges
- Flexible schedule
- Product upselling
- ID verification
- Display preparation
- Stock replenishment
- Gift card sales
- Refund processing
- Transaction accuracy
- Inventory control
- Multitasking and organization
- Promotions
- Store maintenance
- Safe food handling
- Time management
- Friendly and outgoing
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Barista
Starbucks
08.2023 - 08.2025
Cashier
Star Grocery
08.2022 - 07.2023
High School Diploma -
Skyline High School
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology