Shalom Elisha
Santa Rosa,California
Summary
Resourceful administrative professional combining supervisory experience with strong customer service acumen. Proven ability to coordinate schedules, manage billing processes, and foster positive relationships with clients and stakeholders to ensure high-quality service.
Overview
8
8
years of professional experience
Work History
Supervisor
Divine Fijian Supported Living Services
Santa Rosa, CA
10.2025 - Current
- Supervised daily operations, enhancing quality care and service delivery efficiency.
- Trained and mentored employees on organizational policies and procedures, fostering a knowledgeable workforce.
- Developed and implement operational improvements to increase efficiency.
- Coordinate staff schedules and maintain operational records.
- Ensure compliance with organizational policies and service standards.
- Handle customer and stakeholder inquiries professionally and promptly.
- Maintained positive communication with clients, families, and external stakeholders, strengthening relationships and trust.
Caregiver
Poasa Koroitamana
Santa Rosa, CA
05.2024 - 10.2025
- Assisted clients with daily living activities while maintaining dignity and respect.
- Managed diverse responsibilities in a fast-paced care environment, prioritizing client needs and safety.
- Coordinated client appointments and communicated important updates to family members, ensuring continuity of care.
- Maintained accurate documentation and records of client care.
- Provided excellent customer service to clients and their families.
- Trained new caregivers on care procedures and safety protocols, enhancing team readiness and client support.
Accounts Assistant
Elite Bookkeepers & Associates
Fiji
06.2018 - 02.2019
- Prepared invoices and processed customer payments to ensure timely revenue collection.
- Maintained accounts receivable records and financial documentation.
- Followed up on overdue accounts and resolved payment issues, contributing to improved cash flow.
- Responded to client inquiries regarding billing and account balances, enhancing customer satisfaction.
- Performed administrative and data entry tasks with accuracy.
- Assisted with filing, record management, and office support duties.
Education
Tertiary Studies -
University of The South Pacific
Fiji01-2021
Year 9 – Year 13 -
Sila Central High School
Fiji01-2016
Skills
- Operational oversight
- Staff scheduling
- Financial oversight
- Client coordination
- Customer service and relations
- Revenue tracking
- Financial documentation
- Data entry and management
- Administrative support
- Microsoft office
- Office software
- Technical proficiency
- Staff management
- Problem solving and resolution
- Time management and multitasking
- Written and verbal communication
- Telephone and email communication
Volunteer Experience
Volunteer, Scripture Union Fiji, Present, Assist with community outreach activities and youth programs., Support event coordination and administrative activities.
Hobbies and Interests
- Family Activities
- Community Service
- Singing
- Cooking
- Social Networking
Timeline
Supervisor
Divine Fijian Supported Living Services
10.2025 - Current
Caregiver
Poasa Koroitamana
05.2024 - 10.2025
Accounts Assistant
Elite Bookkeepers & Associates
06.2018 - 02.2019
Tertiary Studies -
University of The South Pacific
Year 9 – Year 13 -
Sila Central High School