Shalom Lutaaya Nakachwa
Germantown,MD
Summary
Proven professional with a robust background in patient management and computer literacy, honed at Sion Travel Services and other notable organizations. Excelled in fostering community integration and enhancing service quality, achieving high client satisfaction. Skilled in creating effective care plans and leveraging technology to meet and exceed operational goals.
Overview
6
6
years of professional experience
Work History
Caregiver
Private Homes
01.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Manager
Gama Sugar Factory
07.2022 - 10.2023
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Handling marketing, data entry and customer relations
Air Ticketing and Reservations
Sion Travel Services
02.2019 - 12.2019
- Collaborated with team members to create strategies for improving overall service quality.
- Built strong relationships with vendors which resulted in better offers for customers.
- Resolved customer complaints and concerns quickly, maintaining positive relationships with clients.
- Developed strong rapport with clients by providing friendly and professional service at all times.
Education
Certificate - CPR And First Aid
National Cprfoundation
Online08.2024
Degree In Information Technology - Data Entry, , Networking, Computer Literacy Etc
Nkumba University
Uganda 11.2021
Diploma In Cabin Crew - Cabin Crew
Uganda Aviation School
Uganda 10.2018
High School Certificate - Economics Geography Mathematics And Art
Timothy Girls High School
Uganda 11.2016
Skills
State regulations knowledge
Languages
English
Full Professional
Timeline
Caregiver
Private Homes
01.2024 - Current
Sales Manager
Gama Sugar Factory
07.2022 - 10.2023
Air Ticketing and Reservations
Sion Travel Services
02.2019 - 12.2019
Certificate - CPR And First Aid
National Cprfoundation
Degree In Information Technology - Data Entry, , Networking, Computer Literacy Etc
Nkumba University
Diploma In Cabin Crew - Cabin Crew
Uganda Aviation School
High School Certificate - Economics Geography Mathematics And Art
Timothy Girls High School