Shalom Chemutai Koligey
Overland Park,KS
Summary
Dynamic IT professional with experience at Kenya Revenue Authority, excelling in network troubleshooting and technical support. Enhanced issue resolution times through effective communication and streamlined software deployment processes, showcasing strong time management and problem-solving skills. Proven success in managing and maintaining servers, networks, and hardware, contributing to enhanced system reliability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Administrator Assistant
Kenya Revenue Authority
01.2022 - 12.2023
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Managed onboarding and offboarding of students.
- Supported the implementation of new technologies by providing technical expertise and training to students and as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
IT Intern
Kenya Plant Health Inspectorate Services
03.2021 - 07.2021
- Documented IT procedures and best practices, creating valuable knowledge base for current and future team members.
- Streamlined software deployment processes, significantly reducing deployment times and minimizing system downtime.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
Education
Master of Science - Computer Science
University of Central Missouri
Warrensburg, MO05-2026
Bachelor of Science - Computer Science
Riara University
Nairobi, Kenya07-2021
Skills
- Network troubleshooting
- Remote Access
- Hardware troubleshooting
- Technical support
Certification
- [Security Analyst Specialist], [Cyber Shujaa] - [January - July 2024]
- [Data Protection and Privacy], [Strathmore University] - [February - March 2023]
- [Google Data Analytics], [Coursera] - [December 2022 - July 2023]
Timeline
System Administrator Assistant
Kenya Revenue Authority
01.2022 - 12.2023
IT Intern
Kenya Plant Health Inspectorate Services
03.2021 - 07.2021
Master of Science - Computer Science
University of Central Missouri
Bachelor of Science - Computer Science
Riara University
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