Shalon Bess
Miami
Summary
Experienced education administrator skilled in enhancing academic standards and operational efficiency in postsecondary institutions. Proven ability to implement innovative educational programs, foster student engagement, and lead faculty professional development initiatives. Expertise in strategic planning and policy reform to improve student retention and campus diversity, while establishing collaborative partnerships to support institutional goals.
Overview
29
29
years of professional experience
Work History
Director of Student Affairs
Concorde Career Colleges
Miramar
10.2025 - Current
- Assist and oversee the Student Affairs department, focusing on student services and graduate employment statistics.
- Coordinate new student orientation, commencement ceremonies, and campus activities to enhance student engagement.
- Collaborate with academic departments to ensure compliance with completion standards according to accrediting body requirements.
- Coach and counsel students with resources for job placement and facilitate career readiness workshops.
- Manage on-campus student satisfaction surveys and assist withdrawn students through the re-entry process.
Program Director
Concorde Career Colleges
Miramar
12.2013 - 10.2025
- Manage the Medical Assistant and Medical Office Administration programs, including faculty management and curriculum development.
- Maintain positive student retention and attrition rates through effective advisement and teaching core classes.
- Oversee externship site development and placement, and report daily on at-risk students to ensure academic success.
Online Allied Health Faculty (Medical Billing and Coding and Medical Office Administration)
Charter Colleges
Las Vegas
09.2015 - 03.2023
- Facilitate online courses, ensuring timely communication and support for distance learning students.
- Encourage active participation in discussion forums and provide feedback on assignments to foster academic engagement.
Medical Assistant/Medical Administrative Assistant/Billing and Coding Instructor
Corinthian Colleges
Miami
05.2013 - 12.2013
- Teach clinical skills and knowledge necessary for certification as a Medical Assistant, focusing on anatomy and physiology.
- Instruct students on the administrative aspects of the medical office, including billing and coding (ICD-9, ICD-10, and CPT).
Medical Assistant/Medical Administrative Assistant/Billing and Coding Instructor
Corinthian Colleges
Hialeah
03.2010 - 05.2013
- Deliver instruction on clinical skills and prepare students for certification as Medical Assistants.
- Engage students in administrative tasks, including medical transcription and electronic health records management.
Paramedical Examiner (Per-Diem Contractor)
Exam One Inc.
Miami
02.2006 - 12.2010
- Conduct health examinations for insurance applicants, including vital signs assessment and specimen collection.
- Participate in wellness events and health screenings to promote community health initiatives.
Externship Coordinator/Team Leader
Corinthian Colleges
Hialeah
11.2007 - 03.2010
- Develop and manage externship sites, ensuring students complete required hours while collaborating with career services for job placement.
- Conduct seminars and workshops to prepare students for workplace integration.
Medical Assistant Instructor/Lab Assistant
Corinthian Colleges
Hialeah
06.2007 - 11.2007
- Instruct adult students in clinical and administrative skills necessary for certification as Medical Assistants.
- Utilize effective teaching methods to engage students in both practical and theoretical aspects of healthcare.
Office Manager/Medical Assistant Supervisor
Florida Medical Providers Inc.
Miami
08.2000 - 10.2007
- Supervise daily operations of the medical center, ensuring compliance with safety and administrative procedures.
- Conduct chart and site reviews for third-party insurance compliance and manage medical assistant training.
Referral/Surgical Coordinator
Florida Medical Providers Inc.
Miami
08.1999 - 08.2000
- Coordinate specialty appointments and manage authorizations required by third-party insurance companies.
- Inform patients about preparatory procedures for surgeries and specialty appointments.
Medical Assistant
Florida Medical Providers Inc.
Miami
08.1997 - 08.2000
- Assist with front and back office procedures, including insurance verification and patient documentation.
- Administer medications, perform laboratory tests, and educate patients on health procedures.
Education
Bachelor of Science - Administration
Barry University
Miami, FLMedical Assistant - Diploma
National School of Technology
Hialeah, FLSkills
Affiliations
American Heart Association (CPR BLS Instructor)
References
Available Upon Request
Timeline
Director of Student Affairs
Concorde Career Colleges
10.2025 - Current
Online Allied Health Faculty (Medical Billing and Coding and Medical Office Administration)
Charter Colleges
09.2015 - 03.2023
Program Director
Concorde Career Colleges
12.2013 - 10.2025
Medical Assistant/Medical Administrative Assistant/Billing and Coding Instructor
Corinthian Colleges
05.2013 - 12.2013
Medical Assistant/Medical Administrative Assistant/Billing and Coding Instructor
Corinthian Colleges
03.2010 - 05.2013
Externship Coordinator/Team Leader
Corinthian Colleges
11.2007 - 03.2010
Medical Assistant Instructor/Lab Assistant
Corinthian Colleges
06.2007 - 11.2007
Paramedical Examiner (Per-Diem Contractor)
Exam One Inc.
02.2006 - 12.2010
Office Manager/Medical Assistant Supervisor
Florida Medical Providers Inc.
08.2000 - 10.2007
Referral/Surgical Coordinator
Florida Medical Providers Inc.
08.1999 - 08.2000
Medical Assistant
Florida Medical Providers Inc.
08.1997 - 08.2000
Bachelor of Science - Administration
Barry University
Medical Assistant - Diploma
National School of Technology