Shalon James
Florence,SC
Summary
Accomplished Car Salesman with 2-year history of exceeding sales quotas and building long-lasting customer loyalty. Monitored inventory levels and negotiated favorable contract terms to increase profits. Proactive communicator with high-level financial acumen. Focused IT Specialist with 1 year and 8 months of network system and design experience. Allocated resources and monitored budgetary demands to align IT strategy with corporate goals. Expert troubleshooter and technology leader with high-level skill in trouble shooting and maintaining LAN.
Overview
4
4
years of professional experience
Work History
Car Salesman
Legacy Chrysler Dodge Jeep Ram
10.2021 - 02.2024
- Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals.
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing and vehicles to lock in deals.
- Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media.
- Built rapport with clients to encourage repeat business and referrals.
- Closed deals by finalizing purchase contracts and securing financing arrangements.
- Delivered exceptional customer service to each person, skillfully managing stages of buying processes and after-sales support.
- Greeted customers entering showroom and assessed their needs.
- Supported sales with smooth handling of diverse issues, including troubleshooting mechanical problems, handling cosmetic damage and coordinating appointments for accessories installations.
IT Specialist
U.S. Army
08.2019 - 04.2021
- Informed programmers regarding errors and assisted in finding solutions to modify programs.
- Recorded customer issues on database to streamline process and fastrack resolutions.
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
- Concurred with staff to address and resolve complex issues.
- Guided calls using excellent communication skills and decisive approach.
- Diagnosed and resolved technical hardware and software issues.
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
Education
High school diploma - undefined
Timmonsville High School
Timmonsville, SC06.2019
Skills
- Military Experience
- Sales
- IT
- Negotiation
- Microsoft Word
- Data Entry
- CRM Software
- Communication skills
- Time management
- Persuasion
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Car Salesman
Legacy Chrysler Dodge Jeep Ram
10.2021 - 02.2024
IT Specialist
U.S. Army
08.2019 - 04.2021
High school diploma - undefined
Timmonsville High School
Similar Profiles
Claude WilcoxClaude Wilcox
Senior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep RamSenior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram
Felix Gonzalez PrietoFelix Gonzalez Prieto
Mechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep RamMechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep Ram
Haydon SpringerHaydon Springer
Lube Bay Tech/ Team Leader at Freedom Chrysler Dodge Jeep RAM DurantLube Bay Tech/ Team Leader at Freedom Chrysler Dodge Jeep RAM Durant