Shalon Ramsey Singleton
Houston,TX
Summary
Administrative and Executive Support Professional with experience across operations, recruiting, and HR coordination. Proven ability to support leadership, manage confidential information, coordinate schedules, and improve workflow efficiency. Recognized for exceptional organization, attention to detail, and relationship-centered communication with warmth.
Overview
7
7
years of professional experience
Work History
Project Based Executive Assistant & Operations Support
GroBIZ
Houston, TX
04.2025 - Current
- Orchestrated scheduling and communication efforts to maximize operational efficiency within various client accounts.
- Implemented organizational strategies within Notion to optimize workflows and ensure project clarity and efficiency.
- Facilitated client onboarding processes by developing documentation templates and establishing structured communication workflows.
- Supported marketing initiatives through effective content coordination and cross-platform communication.
Account Manager (Recruiter)
The Reserves Network
Houston, TX
04.2025 - 07.2025
- Executed full-cycle recruitment strategies, ensuring effective sourcing, screening, and placement of candidates to meet workforce requirements.
- Collaborated with clients to evaluate staffing requirements and provide qualified talent that meets business objectives.
- Managed candidate pipeline records within ATS to uphold accuracy and compliance while enhancing workflow efficiency.
- Facilitated onboarding and documentation processes for new hires in clerical and industrial roles.
- Collaborated with cross-functional teams to deliver tailored solutions for key accounts.
Customer Care Associate Team Lead
National Trench Safety
Houston, TX
11.2023 - 11.2024
- Managed over 1000 customer accounts and streamlined account data management using Salesforce and Infor.
- Managed communication strategies to enhance engagement with quote leads and ensure timely account follow-ups.
- Enhanced operational communication and ensured data accuracy reporting to support cross-functional collaboration.
- Oversaw customer service team activities while ensuring alignment of processes across departments for seamless service execution.
- Provided product information and support to enhance customer satisfaction and loyalty.
Executive Assistant & Operations Support (E-Commerce)
S.E.L.F Skin & Beauty LLC
Houston, TX
01.2023 - 04.2024
- Supported business owner with executive-level administrative tasks including scheduling, coordination, and operational planning
- Conducted vendor sourcing, market research, and partnership outreach for business development initiatives
- Managed customer communication across email and social platforms while supporting content and promotional coordination
- Maintained financial tracking systems including invoices, expense reports, and Excel-based reporting
Recruiting & Office Coordinator
Express Employment Professionals
Bellaire, TX
09.2022 - 05.2023
- Managed recruiting and staffing operations, overseeing applicant tracking, interview scheduling, and skills assessments.
- Streamlined onboarding procedures for new hires, focusing on compliance with I-9, E-Verify, and drug screening standards.
- Administered HRIS records and orchestrated scheduling between candidates and hiring managers.
- Collaborated with recruiters to identify and source qualified candidates while effectively managing numerous job requisitions in a fast-paced setting.
- Coordinated office operations to enhance workflow efficiency and team productivity.
Program Coordinator | Compliance & Client Operations
Illinois Department of Human Services – Illinois Action for Children
Chicago, IL
06.2019 - 06.2022
- Coordinated onboarding, licensing, and compliance processes for childcare providers across multiple programs
- Managed high-volume communication supporting 30+ clients daily with documentation and issue resolution
- Conducted 250+ annual site visits ensuring regulatory compliance and operational accuracy
- Maintained detailed records and reporting across multiple state programs and service areas
Education
Microsoft Office Specialist - Business Administration
Kishwaukee College
Malta, IL12.2021
High School Diploma -
Morgan Park High School
Chicago, IL06.2016
Skills
- Effective schedule management
- High-level administrative coordination
- Professional email correspondence
- Client communication
- Talent acquisition coordination
- Onboarding support
- Microsoft Office proficiency
- Operations management
ADDITIONAL TRAINING & TOOLS
- Microsoft Office Specialist Certification
- Account Manager, Business Development & Talent Coordination Training
Timeline
Project Based Executive Assistant & Operations Support
GroBIZ
04.2025 - Current
Account Manager (Recruiter)
The Reserves Network
04.2025 - 07.2025
Customer Care Associate Team Lead
National Trench Safety
11.2023 - 11.2024
Executive Assistant & Operations Support (E-Commerce)
S.E.L.F Skin & Beauty LLC
01.2023 - 04.2024
Recruiting & Office Coordinator
Express Employment Professionals
09.2022 - 05.2023
Program Coordinator | Compliance & Client Operations
Illinois Department of Human Services – Illinois Action for Children
06.2019 - 06.2022
Microsoft Office Specialist - Business Administration
Kishwaukee College
High School Diploma -
Morgan Park High School