Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shalonda Box

Cedar Hill,TX

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills. Enthusiastic patient care coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Post Office Mail Clerk

United States Postal Service, USPS
10.2022 - Current
  • Assisted customers at the service counter by providing guidance on postage rates, mailing options, and packaging requirements.
  • Streamlined package processing by employing a systematic approach to weighing, labeling, and routing parcels.
  • Upheld strict adherence to USPS regulations in all aspects of mail handling and processing procedures.
  • Augmented positive workplace culture through active participation in team-building activities fostering camaraderie among colleagues.
  • Maintained accurate records of incoming and outgoing mail, facilitating tracking and resolution of customer inquiries.
  • Sorted mail according to size, shape and destination.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Distributed mail on foot to residences and businesses, delivering to approximately 6,000 customers per shift.

Team Lead Sales Associate

Walmart
07.2019 - 02.2024
  • Mentored junior sales associates, resulting in their rapid progression within the company.
  • Streamlined sales processes for increased efficiency and improved team performance.
  • Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
  • Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
  • Increased sales revenue by developing and implementing effective sales strategies for the team.
  • Optimized resource allocation by analyzing workload distribution among team members and adjusting assignments as needed to maximize productivity.
  • Facilitated ongoing training sessions to keep the team up-to-date on industry trends, product enhancements, and best practices in selling techniques.
  • Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
  • Analyzed prior delivery processes and uncovered more efficient method.
  • Built relationships with customers and community to promote long term business growth.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to team objectives in fast-paced environment.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Patient Care Coordinator

Dusara Corporation Universal Med Supply
07.2014 - 06.2020
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
  • Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Upheld confidentiality requirements and regulatory compliance guidelines.

Education

Medical Billing And Coding - Medical Billing And Coding

Fortis Institute
Grand Prairie, TX
07.2014

Skills

  • Package handling
  • Postal regulations knowledge
  • Electronic Medical Records
  • Insurance Verification
  • Eligibility and Benefits
  • Prior-Authorization
  • Stockroom Management
  • CMS claims processing
  • Type 45wpm
  • Power Point/Excel
  • Window XP
  • Medical Records
  • HIPAA/OSHA
  • Claims Processing
  • Scheduling

Certification

NRCCS-Nationally Registered Certified Coding Specialist Certification -February 2015

Timeline

Post Office Mail Clerk

United States Postal Service, USPS
10.2022 - Current

Team Lead Sales Associate

Walmart
07.2019 - 02.2024

Patient Care Coordinator

Dusara Corporation Universal Med Supply
07.2014 - 06.2020

Medical Billing And Coding - Medical Billing And Coding

Fortis Institute

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Shalonda Box