Shalonda Brumfield
Decatur,IL
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Delivery Driver
Instacart Shoppers
08.2019 - Current
- Customer service
- Developed a better understanding of the company
- Upheld the highest standards of cleanliness and reduction in complaints
- Achieved top ratings and maintained consistent communication with clients.
Sales Manager
Make it make cents
04.2017 - Current
- Developed a sales team with a [x]% retention rate
- Set price book to increase stock and product knowledge
- Increased customer retention by [x]%
- Managed a cash register with an average of $[x] in sales each day
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Wrote a monthly sales report, updated it daily, and provided feedback on store performance
- Upheld the highest standards of cleanliness and staff conduct and reduced complaints by [x]%.
Dietary Aide/cook
Randall Residence
10.2015 - 01.2018
- Maintained consistent service levels with a [x]% customer satisfaction rating
- Trained [x] new employees on the latest and how to mitigate them, resulting in a [x]% increase in overall knowledge
- Provided meal preparation for an average of [x] new clients per month
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
Comcast
05.2014 - 12.2015
- Remote customer services
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually.
Crew Member
Baymont Inn and Suites
03.2010 - 11.2011
- Improved the quality and quantity of rooms.
Crew Member
Manpower
02.2004 - 06.2008
- Operated POS cash register, handling an average of [x] transactions daily, and counted the money in cash drawers to ensure accuracy
- Delivered quality care to an average of [x] new clients per month.
Crew Member
McDonald's
06.1999 - 12.2002
- Trained [x] new employees in the preparation of the company products
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Delivered quality care to an average of [x] new customers daily
- Successfully closed the sale of a $[x] product to customers.
Education
criminal justice - undefined
south university
Illinois05.2026
Skills
- Basic math
- Leadership
- Restaurant experience
- Customer service
- Communication skills
- Sales
- Cashiering
- Cash handling
- Organizational skills
- Food service
- Time management
- Inventory control
- Computer literacy
- Business Development
- Sales Development
- Payment Processing
- Cleaning techniques
- Listening Skills
- Store Opening and Closing
Certification
- Food handlers license
- Llc license
Timeline
Delivery Driver
Instacart Shoppers
08.2019 - Current
Sales Manager
Make it make cents
04.2017 - Current
Dietary Aide/cook
Randall Residence
10.2015 - 01.2018
Comcast
05.2014 - 12.2015
Crew Member
Baymont Inn and Suites
03.2010 - 11.2011
Crew Member
Manpower
02.2004 - 06.2008
Crew Member
McDonald's
06.1999 - 12.2002
criminal justice - undefined
south university
- Food handlers license
- Llc license
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